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Project Management Customer Service

Location:
Rockville, MD
Posted:
August 17, 2023

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Resume:

FAHIMA MAHJABIN

*** ************* **, *** ***, Rockville, MD 20852

301-***-**** · ady0f8@r.postjobfree.com

SKILL SUMMARY

• Collaboration

• Time management

• Decision analysis

• Agile methodologies

• Data analysis

• Project management

• Fast learner

• Critical thinking

Technical skills: Python, RapidMiner, PHP, SQL, Web design, HTML, CSS, linear programming, PowerPoint, Excel, MS Word, Outlook

EDUCATION

Hood College, Frederick, MD Expected Graduation: December 2023

Master of Science - Management Information Systems GPA: 3.87

Relevant coursework: Intro to Data Analytics, Applied Database Systems, Computer Programming (Python), Quantitative Management, Contemporary Issues in IT, Managing Technical Project Teams, Information Management & Technology, Telecommunication & networking

Project Management Certificate Expected completion: May 2023

Hood College, Frederick, Maryland.

University of Dhaka, Dhaka, Bangladesh May 2011

Master of Business Administration - Human Resource Management CGPA 3.91

University of Dhaka, Dhaka, Bangladesh May 2009

Bachelor of Business Administration - Management CGPA 3.85

ACADEMIC PROJECTS

Hood College, Frederick, MD

Applied Database Fall 2022

Weather and Insurance database for an agricultural company

Used MariaDB, SQL for creating a database and developed a webpage using HTML and CSS and PHP

Leadership & Organizational Behavior Spring 2023

Individual case study on the challenge of leadership during restructuring

Project Management Spring 2023

Group project on Building a new community Park

Information Management & Technology Fall 2022

Created a User Centered Design

Prepared a fitness app that hosts all fitness needs such as meals, and playlists tracking daily, weekly, and long-term goals

WORK EXPERIENCE

Hood College, Frederick, MD January 2023 – present

Graduate Assistantship for Institutional Research and Assessment

Support the Assistant Director of Assessment with the maintenance, updating, and troubleshooting of the electronic assessment system

Assist in the development of Excel spreadsheets for student learning documentation

Design, development, and dissemination of assessment reports needed by various campus committees and groups under the guidance of the Assistant Director of Assessment

INTERNSHIP

Fredrick County Health Care Coalition Fall 2023

Assisting in administrative work during and prior to meetings

Cooperate and foster relationships with local organizations

Create research reports based on the recent health care related news and events

Edit and organize community surveys

Assemble public outreach plans and strategies for events

Aid in the grant writing process by gathering data

VOLUNTEER EXPERIENCE

Code for Fun, Sunnyvale, CA December 2021 – June 2022

Remote Volunteer

Data collection and store research data using MS Excel

Assist the Product Manager to track the classes and pricing for future marketing

PROFESSIONAL EXPERIENCE

Stamford University, Dhaka, Bangladesh May 2011 – March 2014

Department of Business Administration (HRM)

Lecturer – Fundamental Management

Taught first year students, approximately 50 students per class

Conducted workshops on Human Resource related topics

Internship Faculty Advisor May 2011 – March 2014

Meet with students regarding their internship site

Reviewed documents with the students at the start and end of their semester

Created and graded academic assignments related to their internship

Communicated directly with the internship sites, reviewing student’s progress

UNDERGRAD INTERNSHIP

National Credit & Commerce Bank Limited, Chattogram, Bangladesh September – December 2009

Provided excellent customer service for bank clients

Handled financial transactions for approximately 20 customers per day

Opened and closed client accounts with various account balances



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