AM

AIMEE MACGREGOR

ady0cj@r.postjobfree.com 707-***-**** Fairfield, CA 94533

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking a position with a company that offers the opportunity for personal and professional growth. Calm and Professional Under Pressure

Verbal and Written Communication

Customer Service

Multitasking and Prioritization

Efficient and Detail-Oriented

Reliable and prompt

Telecom Fairfield, CA

Customer Service Representative Agent

09/2022 - Current

Answering calls on behalf of the NYC paratransit

Efficiently scheduling trips, entering data, relaying and dispatching calls Handling all customer queries, and complaints in a professional and timely manner.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Sigmatex Benicia, CA

Quality Control Inspector

03/2018 - 05/2021

Examined products and materials for defects or deviations to remove or discard non-conforming items.

Documented inspection results by completing reports and logs and summarizing and entering data into quality database. Recommended improvement measures to production process to meet quality control standards.

Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Used specialized tools to take precise measurements of various aspects of samples.

Red Robin Fairfield, CA

Bartender/Cocktail Server

11/2014 - 07/2015

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Served food and beverages to patrons and immediately remedied issues with orders.

Mary's Pizza Shack Fairfield, CA Processed cash and credit card payments, promptly returning receipts, Summary

Skills

Experience

Cashier/Salad Maker

05/2008 - 10/2009

coin, bills and payment cards to customers.

Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Maintained safe food handling practices to prevent germ spread. Assembled and served meals according to specific guest requirements. Scrubbed and polished counters to remove debris and food. Fairfield Taxi Fairfield, CA

Taxi Dispatcher

11/2007 - 09/2009

Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Coordinated with drivers and ensured location is reached as per scheduled time.

Advised personnel about accidents, weather conditions or other hazards. Documented services performed, operations information and dispatch details in system.

Dispatched drivers to meet daily delivery needs for company customers. Sem Yeto Fairfield, CA

High School Diploma

05/2003

Education and Training

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