MARIANNE SANTANGELO SACK

919-***-**** ady0c9@r.postjobfree.com Cary, NC

Professional Summary

Information Technology Technician and Military Veteran leveraging over 20 years of experience with a B.S in Information Technology. Provided impactful IT and network security initiatives that delivered projects on time and with excellent results. Possess experience in program management, data modeling, troubleshooting, security analysis, information assurance, IT security governance, training/development, security. Possess extensive knowledge of customer service, helpdesk operations, information systems, networking concepts, installation, and configuration of computer systems. Adept at quickly mastering new concepts and has a desire to master the latest technology. Education

B.S Business Administration I.T.

A.A.S Applied Science Network & Cybersecurity

Colorado Technical University

MyComputerCareer

A.A.S Network administration & Security MyComputerCareer Cyber Security Engineer Program MyComputerCareer

Cyber Security Specialist MyComputerCareer

Information Technology Security Administration

A.A.S Business Management

Network Administration Program Advanced

A.A.S General Business Communications

MyComputerCareer

Anne Arundel Community College

Network Technology Academy Institute

Colorado Technical University Honor Graduate

Classes & Hands on Experience

CompTIA A+ (220-1001/220-1002) MTA: Windows Server Admin. Fundamentals (98-365) CompTIA Server+ (SKO-004) MTA: Networking Fundamentals (98-366) CompTIA Network+ (N10-007) MTA: Security Fundamentals (98-367) CompTIA Project+ (PK0-004) MTA: Mobility & Device Fundamentals (98-368) LPI: Linux Essentials (LPI 010-150)

VMware fundamentals

MCSA: Windows 10 Client

Cisco CCNA

Employment History

Hillrom Care Communications

Cary, North Carolina & Remote

Product Quality/Tech Support 2022

Product Quality Representative providing technical and non-technical issues by applying product knowledge, analytical skills, and advanced troubleshooting methodologies.

● Installation and configuration of Microsoft Windows Server 2016 & 2019. Changed computer names, managed dynamic to static IPv4 addresses and performed Domain Join from client to server

● Installed and configured Active Directory Domain Services with emphasis on Active Directory Users & Computers. Created, modified, and managed user accounts and domain groups.

● Installed, configured, and troubleshoot network protocols and services to include Internet Information Services (IIS), Domain Name Servers (DNS), and Dynamic Host Configuration (DHCP). Diverse Knowledge base including networking, wireless, and technical support. Lockheed Martin

Crestview, Florida

Electronic Technician 2015 - 2016

Inspected, troubleshot, repaired, and calibrated aircraft electronic components and performed modifications and Time Compliance Technical Orders on installed systems and components.

● Collaborated with Electronics Engineer on layout and assembly procedures on electrical circuitry. MARIANNE SANTANGELO SACK

919-***-**** ady0c9@r.postjobfree.com Cary, NC

● Analyzed aircraft wiring diagrams in addition to specifications, technical drawings and manuals in the maintenance and modifications of assigned aircraft.

● Used various types of test equipment to include oscilloscopes, spectrum analyzers, multi-meters, gauges, time domain reflectometer (TDR), pressure indicators, temperature pressure test set (TTU-205), and operational flight program loading systems

● Performed equipment maintenance including troubleshooting, repair, testing, inspection, calibration, alignment, adjustment, modification, programming, and installation of integrated multi-system Guidance and Control, Communication and Navigation, Digital Flight Data Recorder, Electronic Warfare, and electrical systems

Yorktel

Baltimore, Maryland

Helpdesk Technician 2015

Provided Information Technology helpdesk support to IVT and VCCC departments. Responded to incoming technical requests to resolve end-user’s issues. Provided solutions for networking, maintenance, programming, and computer systems.

● Resolved on average, 20 computer related issues a week by using excellent troubleshooting skills: remote software, hardware, and phone line assistance for the Microsoft Windows environment

● Coordinated support among 3rd party teams and vendors to solve in-depth application problems United States Air Force (U.S.A.F)

Worked Remotely

Electronics Technician 2004 - 2015

(Honorable Discharge) Maintained, tested, and modified C-17, C-130, C-130 Avionics Modernization Program (AMP) and KC-135 avionics and associated electrical systems and sub-systems. Input and updated various records, including aircraft operational and maintenance records, employment training, small computer inventory, and daily status sheets

Career Highlights

● IT Development Profound expertise in designing and customizing technologies and systems for the simplicity of their use combined with excellent analytical skills required for overseeing the entire technological infrastructure and managing necessary equipment purchases.

● Technologies & Innovations Excellent knowledge of IT systems and infrastructure combined with profound skills in data management and analysis. Solid strategic skills necessary to plan and control implementation of new systems.

● Management & Control Experienced in the use of systems as well as setting the organization’s IT strategy and defining systems and technologies required for its goals and objectives. Excellent leadership skills managing a team and direct projects.

Additional Work History

● Order Fulfillment and Deliveries Home Depot 2018 - Present

● Electronics Technician Level II Lockheed Martin 2015 - 2016

● Integrated Electronics Technician United States Air Force 2004 – 2010

● Medical Lab and Pathology Technician United States Air Force 1986 – 1988 Specialized Training

● Technical School for Electronics United States Air Force

● Technical School for Instruments and Flight Control United States Air Force

● Medical Lab and Pathology School United States Air Force

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