Amy Zerfu

Student

Amy Zerfu

****A ***** *** Ave NW

Edmonton, AB T5K 2Y9

403-***-****

ady0by@r.postjobfree.com

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Skills

Able to work in a continuously standing position for four hours or more

On time and reliable

Proficient in customer service

Extrovert

Fast learner

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Experience

Babysitting/ Babysitter

JUNE 2018 -MARCH 2020, CALGARY, ALBERTA

Monitored a young child for 5-7 hours per day during the summer and weekends while parents were at work.

Prepared various meals for the child, as well as keeping her entertained.

Coordinated a steady schedule that allowed the child to fall asleep on time.

RW and Co./ Retail Sales Associate

MAY 2021 - JUNE 2022, CALGARY, ALBERTA

Successfully advertised promotions, explained company policies and closed sales.

Greeted and assisted customers on the sales floor and anticipated customer needs, providing them with high quality customer service while upholding brand standards and values to ensure customer satisfaction.

Maintained a clean, organized inventory and curated displays of rotating seasonal clothing.

Guided customers through the process of successfully finding their ideal styles.

Meticulously handled POS system transactions including credit, cash, exchanges, returns and store orders to ensure seamless and accurate cash flow.

Gebeta Restaurant/ Server

JULY 2022 - OCTOBER 2022, EDMONTON, ALBERTA

Served lunch and dinner to 50+ customers per shift in a local restaurant.

Memorized over 20 menu items to give customized recommendations to guests

Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time

Warmly greeted new and returning customers and developed relationships which resulted in customer loyalty

Maintained and enforced strict and up-to-date cleanliness and social-distancing policies regarding the COVID-19 outbreak to ensure both employee and customer safety

Provided the optimal customer experience by accurately taking orders and safely handling food while enhancing verbal communication and customer service skills

Second Cup/ Barista

February 2023 -, EDMONTON, ALBERTA

Memorized various menu item is s and create custom drinks for 70 to 100 customers per shift

Happily fulfilled cust of omer orders including hot and cold drink, seasonal offerings and over 20 food items

Provided friendly customer service while remaining calm during periods of high volume

Built rapport with new and regular customers resulting in customer satisfaction guarantee.

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Education

Grant Macewan University / Bachelor of Arts

SEPTEMBER 2022- PRESENT, EDMONTON, ALBERTA

Current first year bachelor of arts student with the intent to double major in psychology and sociology

Bishop O’Byrne Senior High School / High School Diploma

SEPTEMBER 2020 - JUNE 2022, CALGARY, ALBERTA

A part of the International Baccalaureate program and participated in various volunteer activities around the school

Our Lady of the Rockies Senior High School/ High School

SEPTEMBER 2019 - JUNE 2020, CALGARY, ALBERTA

Participated in the Leadership Club. Helped coordinate events for halloween and Christmas, such as serving pop and candy to over 100 students and selling candy grams.

Volunteered during a Community Leadership class. Organized and collected clothing donations as well as gave school tours to incoming high school students.

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