Terra Snelling

417-***-****

ady0bu@r.postjobfree.com

Summary

Performance driven, highly organized, professional seeking employment in office services. Resourceful self-starter with the ability to work comfortably in fast-paced and collaborative environments. Performs effectively as a member of a team, deals effectively and courteously with associates, clients, private sector employees, and the general public while presenting an overall professional image.

Accomplishments

Over 5 years of customer services and public care experience during which I facilitated and directed communication of information to customers, family members, and clients. Prepares various documents as required, e.g., letters, memos, lists, producing confidential documents, etc.

Skills

Multi Line phone Efficient Accuracy Interpersonal

Microsoft Suite Reliable Responsible Data Entry

Multi-tasking Teamwork Administration Customer service

Detail Oriented Communication Confidentiality Time Management

Work Experience

Department of Labor and Industrial Relations Springfield, MO

Benefit Program Specialist 4/2023- 6/2023

Answer incoming calls up to 15 an hour

Assist clients in filing claim

Make adjustments to claim and help solve issues regarding claim & unemployment

Log daily calls & trouble shooting on spreadsheet

City of Springfield Springfield, MO

Office Assistant 10/2022 –4/2022

Greet and direct up to 150 clients and visitors daily in a friendly and professional manner

Answer up to 40 inbound calls daily, take messages or forward calls appropriately, utilizing a multi-line phone system with a maximum of 4 phone lines

Performs various data entry, processing, faxing and copying

Receives, records and distributes incoming mail and packages

Assists staff with contacting customers to schedule appointments, conduct appointment reminder calls, reschedule and cancel appointments

Supports connections to community based groups/organizations for new and current residents, those returning from incarceration, and homelessness

Attend regular department meetings to address resolution of customer or employee issues

Ozark Action Inc. Houston, MO

Community Service Representative 01/2019 - 08/2022

●Pre-screened, interviewed and processed applications of citizens for the State of Missouri to determine eligibility of financial energy needs which included gathering all necessary application information and documentation

●Provided and documented case management activities to citizens who were participating in financial energy assistance

●Case managed clients to ensure access to quality education in pursuing and obtaining their GED

●Maintained cleanliness of office/personal areas, breakroom, and guest reception area

●Assisted staff members with department policy and procedure adherence

●Assist with special projects as assigned by members of management which included creating and updating manuals and handouts

●Built and maintained business and relationships

Ozark Action Inc. Cabool Head Start Cabool, MO

Teacher Aide 02/2018 – 01/2019

●Discussed assigned duties with classroom teachers to coordinate instructional efforts

●Distributed teaching materials, tests and homework assignments and collected them when they were completed

●Enforced administration policies and rules governing students

●Maintained computers in classrooms and assisted students with hardware and software use

●Organized and labeled materials and displayed students’ work in a manner appropriate for their eye levels and perceptual skills

●Tutored and assisted children individually, or in small groups, to help them master assignments and to reinforce learning concepts presented by teachers

Education

High School Diploma

Houston High School Houston, MO

Contact this candidate