Stephen Herman

Technology and business transformation leader with a bias for action to achieve customers’ outcomes. Highly experienced direct-market, go-to-market, and get-to-market product development & delivery, IT & smart operations, and delivery of technical solutions.

ady0ao@r.postjobfree.com

513-***-****

https://www.linkedin.com/in/steve-herman-463a8b3/

SKILLS

Business & Cloud Transformation/Modernization

AWS Associate Cloud Architect

Agile

Operational Management

Contract Negotiation

Budget Development and Management

Team Management

Stakeholder Management

Executive Presence

Experienced Expert

PRESENTATION

- Accelerate customer outcomes & modernization

efforts

- Lead enterprise transformation combined with

business culture and change, data insights, and

innovation

- Sales support ($1B), facility development ($500M) for datacenter development

- IT operations and facility management

- Executive board financial capital reporting

- Customer obsession, deliver results, bias for action, hire and develop the best

WORK EXPERIENCE

Customer Solutions Manager

Amazon Web Services, May 2017 – present

• Lead a global team of Customer Solutions Managers responsible for customer business transformation

• Hire and develop the best resources with strong

customer focus and unrivaled ability to delivery results through solid team leadership and development

• Deliver on the customers’ enterprise outcomes by working backwards from a long-range business vision

• Built a strategic pursuit delivery product for large and strategic customer engagements

• Accelerate customers’ journey to the cloud

• Present status and strategy from technical through executives within customers’ enterprise teams

• Enable customers to leverage cloud strategies

through codeveloped cloud center of excellence

• Deploy governance to internal account teams for

consistent sales and operations; deploy governance mechanisms for customer teams

• Enable customer through Marketplace & ISV

programs

Service Delivery Manager

Cisco Systems, April 2013 to May 2017

• Owned a $35M global cloud Collaboration as a

Service (CaaS) solution and daily operations

• Responsible as a customer advocate for P&G,

British Telecom (BT), and Hewlett Packard

Enterprise (HPE); voice of the customer

• Led continual improvement of customer’s

experience for delivery of Cisco Services products and services

• Managed projects and operational outcomes for

the delivery of the global Collaboration service

• Monitored and reported on customer facing SLAs

and KPIs for service delivery and operations

Chief of Operations

Superior Technology Partners, April 2011 – April 2013

• Owned datacenter development and operations

• Led customer negotiations for datacenter

collocation and network services

• Managed vendors and suppliers for the design of

datacenter facilities

• Produced budgets for capital investment and

operational budgets for datacenter facilities

WORK EXPERIENCE (continued)

VP of Data Center Development, Managing Director Managed Services Cincinnati Bell Technology Solutions / CyrusOne Collocation (REIT), April 2001 – April 2011

• Led datacenter development, and management of capital budgets for the development of $500M in datacenter facilities delivering over 250K square feet of fault tolerant collocation facilities

• Facilitated 24x7 operations for IT infrastructure and datacenter operations

• Analyzed the technical capabilities, operations, and contractual commitments for the acquisition of CyrusOne

($625M) datacenter facilities

• Led the sales and customer contract reviews for over $1B of collocation facility and space

• Built a PMO to support delivery and operations of IT managed services and collocation facilities

• Managed over 40 team resources across operations, PMO, and technical sales resources

• Maintained strategic relationships with CIO level customers and tactical delivery with customer engineering teams

• Improved processes for operations through 6-sigma quality mechanisms for customers and internal IT PROFESSIONAL CERTIFICATIONS and TRAINING

- AWS Certified Solution Architect Associate

- ITIL v.3 Certification

- 6-sigma Black Belt – GE and Cincinnati Bell Certification

- Project Management – Executrain

- Management Leadership Training - GE

EDUCATION

- Bachelor’s of Science – Computer Science – University of Akron INTERESTS

- Tae Kwon Do Instructor 2001 – present (volunteer for local Community Center, 4 hour per week)

- Health and Fitness

- Hunting, Fishing, and many outdoor activities

REFERENCES

- Available as required upon request

Contact this candidate