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Customer Service Data Analyst

Location:
Oakley, CA
Posted:
August 17, 2023

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Resume:

Victoria Sims - Data Analyst

Pittsburg, CA 510-***-**** ady0ab@r.postjobfree.com LinkedIn

SUMMARY

Detailed-oriented data analyst and recent Thinkful Data Analytics program graduate with a strong accounting and customer service background. Proficient in dashboarding, performance tracking, Pandas, Excel, SQL, Tableau, and Python to transform complex data into easily understood visualizations and presentations. Skilled in statistical analysis and problem-solving, capable of providing valuable insights to drive business decisions.

TECHNICAL SKILLS

Software: Microsoft Excel, Python, Tableau, SQL, PostgreSQL, Microsoft PowerPoint, Adobe Photoshop

Tools: Project management, business strategy, business intelligence, report generation, customer service

Additional Skills: Data visualization, data cleaning, data discovery, data exploration, data modeling, A/B testing, t-tests

DATA ANALYTICS PROJECTS

Business Analysis - Revenue Growth Models Thinkful Link 12/2022

●Examined and cleaned historical sales data using Excel (VLookUp, pivot tables, and t-tests)

●Conducted exploratory data analysis to identify strategic scenarios for revenue growth, assessed by KPI performance

●Presented models that showcased an 11% increase in profits, while lowering operational costs

Statistical Significance - Pricing Factors - House Prices Thinkful Capstone II.pptx 01/2023

●Developed a comprehensive dashboard to assist investment bank stakeholders in determining factors driving housing prices and allocating investment funds for mortgage-backed securities

●Utilized t-tests to demonstrate the statistical significance of housing price factors

PROFESSIONAL EXPERIENCE

Private Contractor- Accounts Receivable Thomas Keller Restaurant Group 12/2020 - 09/2022

●Analyzed and solved problems with meticulous attention to detail using Excel

●Managed accurate and timely recording of customer payments, including checks, electronic funds transfers, and credit cards

●Demonstrated the ability to manage multiple customer accounts simultaneously

Sales Associate Skechers El Cerrito, CA 09/2018 - 05/2020

●Provided excellent customer, leading to increased customer satisfaction and sales

●Maintained cleanliness and organization of sections, ensuring a pleasant shopping experience

●Gained proficiency in operating POS systems and effectively resolving customer inquiries

EDUCATION

Certificate, Data Analytics Immersion Program Thinkful Online 11/2022 - 03/2023

●Produced and presented professional projects focused on business forecasting, price modeling, and statistical analysis

●Developed expertise in data analytics systems including Pandas, Excel, PostgreSQL, Tableau, and Python

●Mastered methodologies such as dashboarding, performance tracking, data wrangling, cleaning, and analysis

Associates Degree, Business Administration Laney College Oakland, CA 08/2017 - 05/2019

College Credit in International Business & Logistics CSU Maritime Academy Vallejo, CA 08/2019



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