Project Manager Customer Service
Resume:
Regina T. Hubbard
Newark, NJ 07103
ady09x@r.postjobfree.com
SUMMARY OF EXPERIENCE
Diverse background in Education management, Admissions, Sales, Marketing, and Customer Service
PROFESSIONAL EXPERIENCE
Berkeley College, Woodland Park, NJ 04/13 – 4/2020
Readmissions Coordinator
Assisted Students who had left the college with Readmitting
Coordinated with all departments to assist student with clearing for classes
Admission Associate
Using leads furnished through advertising, called and recruited potential students and arranged personal visits for them
Interviewed each candidate for admission and presents program details, tour school, and recommend for admission
Completed all required paperwork for admission and follows-up with student until class start
Develops referral lead sources
Met required lead quotas
Sanford Brown Institute, Iselin, NJ
Director of Student Services/Agency Management 2/09 – 11/12
Primary responsibilities include student advisor, crises referral, education liaison
Develop student orientated programs aimed at providing student related activities
Manage Federal Work Study employees
Coordinate various departments (i.e. Education, Financial Aide, Admissions)
Admissions Representative 3/07 – 2/09
Using leads furnished through advertising, called and recruited potential students and arrange personal visits for them
Develops referral lead sources
Met all enrollment and lead quotas
Chubb Institute, Jersey City, NJ 7/05 – 9/06
Assistant Director of Admissions
Supervised assigned employees in the local Admissions Department
Assisted the Director of Admissions in interviewing, hiring, and training employees, planning assignments and directing work; appraised performances; addressed complaints and resolved problems
Assisted Admissions Representatives in closing sales and maintaining enrollments
Implementation of scheduling pattern as designated by the Director of Admissions
Maintained enrollments through effective follow-up procedures
Developed referral lead sources in high schools, churches, community organizations, and agencies
Gibbs College, Montclair, NJ 10/03 - 3/04
High School Presenter
Contacted high schools in designated territory and made appointments to conduct canned presentations to high school
seniors
Obtained "lead cards" from students to be used by college Admissions Representatives to recruit students to matriculate
to the college
Met lead objectives monthly and annually
Regina T. Hubbard Page 2
IDT Solutions/Winstar, Newark, NJ 1/03 - 10/03
Senior Customer Relations Representative
Communicated with telecom customers to discuss billing issues, products, order changes, and/or collections on
overdue accounts
Researched and analyzed Customer Billing problems utilizing various billing and data record tools
Coordinated with affected administrative departments to correct billing errors, administer credits and/or establish
customer payments
Lead Generation Call Center Representative 10/01 – 1/03
Cold called businesses in IDT Solutions/Winstar buildings to explain available products and services and set
appointments for Outside Sales Representatives
Prudential Insurance Company, Newark, NJ 4/95 – 1/01
Manager Customer Development
Project Manager for programs aimed at existing Prudential customers promoting Life, Property & Casualty, Mutual
Funds, Annuities and Financial Planning product sales
Programs generated in excess of $52 million in new revenue from 1999-2000
Developed project plans, business requirements, presentations, field communications, and training materials for
marketing initiatives
Developed computerized program for choosing eligible agents from the 8,000 premier field agents
Supervised 3 Customer Management Field Consultants
EDUCATION
Douglass College-Rutgers University, New Brunswick, NJ BA Speech Pathology/History
New Jersey Teaching Certification
LICENSES
New Jersey Life, Health and Accident Producers License 4/2020
Certified Notary Signing Agent 9/2021
Certified Federal Benefit Specialist 7/2021
COMPUTER SKILLS
Extensive knowledge of Sales Force, People Soft, Microsoft Office including Word, Excel, PowerPoint, Microsoft Project, ACT, Standard, Lotus Notes, and Outlook
Typing 55 wpm
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