Administrative Assistant Customer Service

Dayana L Lopez, CSC

** ******* ****** *****, *** 10

Pawtucket, RI 02860

401-***-****

ady08j@r.postjobfree.com

PROFILE

Administrative Assistant – Customer Service Certified

Bi-lingual – English and Spanish MS Word, Excel, PowerPoint, Publisher, Access, Outlook, Internet

Dedicated Excellent Interpersonal Skills Multi-tasking Skills Conscientious

Handle high volume of inbound and outbound calls

Establish professional relationships with customers, employees and vendors

RELEVANT EXPERIENCE

•Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

•Perform general office duties, maintaining records management database systems, and performing basic bookkeeping work.

•Assist with training new employees on scheduling protocols and systems.

•Confer with customers by telephone or in person to provide information about our services, make and cancel appointments, add and or update information in patient profiles.

•Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database, or presentation software.

•Schedule appointments and verify information using the following systems: Epic, Soarian, Infinity, Salesforce, Webterm, Unity, Citrix, Quad and Patient Portals.

WORK EXPERIENCE

Tunstall/Connect America - Pawtucket, RI 2016-Present

Dunkin Donuts - Providence, RI 2013-2015

Yvans Tax Office – Cranston, RI 2011-2012

Angels Daycare – Cranston, RI 2010-2011

Dunkin Donuts – Cranston, RI 2006-2010

Citizens Bank N.A – Cranston, RI 2008-2009

Shaw’s Supermarket – Providence, RI 2004-2005

Burger King – Providence, RI 029**-****-****

EDUCATION

Healthcare Reimbursement Specialist June 2012

Family Res. Community Action

Woonsocket, RI 02895

General Education Diploma 2004-2005

CCRI – Providence, RI

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