Customer Service Full Time

James Emen

Powder Springs, GA • 770-***-**** • *****.****@*****.*** • linkedin.com/in/jamesemen21

Detail-oriented Billing Specialist with 4 years of experience with a proven track record of

optimizing billing processes for law firms and corporations. Proficient in prebilling, adjustments,

invoicing, and collections. Adept at collaborating with cross-functional teams to ensure

accurate and timely billing. Known for delivering exceptional customer service, resolving billing

issues, and fostering a collaborative environment.

WORK EXPERIENCE

Billing Specialist • Atlanta, GA • Full-time

Troutman Pepper • Mar 2022 - Jul 2023

• Handled prebill distribution to billing attorneys, ensuring accurate and timely delivery to

support billing cycles for 100+ clients each month.

• Executed meticulous prebill adjustments, including time transfers, disbursement transfers,

and adjustments, resulting in a 98% billing accuracy rate.

• Generated and reviewed computerized invoices, collaborating with attorneys to finalize

invoices and achieving a 95% error-free billing submission.

• Maintained up-to-date client billing records, accurately managing billing addresses for a

portfolio of 150+ clients, reducing address-related errors by 85%.

• Managed exemption process effectively, ensuring compliance with billing cutoff dates and

maintaining 100% status accuracy through month-end close.

• Obtained multi-level approvals for write-offs, facilitating smooth processing of billing

adjustments and reducing write-off disputes by 90%.

• Proactively communicated with attorneys, ensuring timely submission of billing materials

and minimizing last-minute billing adjustments.

• Led monthly follow-up meetings with billing manager, discussing Work in Progress (WIP)

updates, resulting in a 10% reduction in billing cycle times.

Billing Administrative Assistant • Atlanta, GA • Full-time

Troutman Pepper • Mar 2021 - Mar 2022

• Utilized accounting software to process client billing tasks, achieving an average accuracy

rate of 98% in invoice generation.

• Demonstrated proficiency and attention to detail while completing supervised billing tasks,

ensuring error-free processing in 95% of cases.

• Attained mastery in complex billing procedures following comprehensive training, resulting in

a 20% reduction in error rates compared to initial performance.

• Responded to general email inquiries from clients and team members with a focus on

exceptional service, maintaining a 90% positive feedback rating.

• Provided crucial administrative support to the billing team, contributing to a 15% increase in

billing efficiency and promptness.

• Collaborated effectively with internal and external resources to complete billing projects.

• Contributed to a positive team culture by fostering an environment of superior customer

service and teamwork.

Billing Specialist • Marietta, GA • Full-time

Primo Water Corporation • Jan 2019 - Mar 2021

• Achieved 95% collection success rate by strategically recovering funds from assigned past-

due accounts, contributing to a 20% reduction in overall outstanding balances.

• Delivered exceptional customer service to clients, ensuring prompt and accurate responses

to inquiries. Received commendation from 90% of surveyed clients for professionalism and

problem-solving skills.

• Identified and capitalized on collection opportunities, boosting revenue by 15% through

proactive monitoring and maintenance of delinquent accounts.

• Produced error-free and comprehensive invoices using Excel, Oracle, and third-party

software, resulting in a 98% invoice accuracy rate and minimizing payment disputes.

• Consistently achieved on-time customer billing by strictly adhering to deadlines, contributing

to improved cash flow and client satisfaction.

• Monitored, audited, and tracked customer accounts, maintaining meticulous records and

achieving a 98% accuracy rate in account maintenance.

• Assumed additional responsibilities assigned by Billing Supervisor and Manager, providing

crucial support during peak billing periods and contributing to team efficiency.

EDUCATION

Bachelor of Business in Accounting

Georgia Southern University • Aug 2014 - Jul 2018

SKILLS

Accounting Software, Administrative Activity, Attention to Detail, Billing Software, Business

Communication, Commitment, Communication, Computer System, Conflict Resolution,

Customer Billing, Customer Service, Discrepancy Resolution, Legal Billing, Microsoft Excel,

Recurring Billing, Statistics, Supervision, Teamwork

Contact this candidate