Network management systems engineer, wireless engineer, service deliev
Resume:
Ryan Hayden
Raleigh, NC. *7587
*******@*****.***
Summary:
Experienced Professional with 25 years of experience in the networking industry. Aware of Project Management procedures, change management and delivering on business requirements. Lead on changing schedules, and
responsible for deliverables. Adept to leading small teams during changes after hours.
Education:
Bachelor of Arts, Communications, 1996, Saint Augustine's College, Raleigh, NC
World Class Track and Field athlete in mid early 90’s 1995 World Championships 400 hurdles.
NCAA Division II indoor 400-meter champion. NCAA Division II outdoor 400-meter hurdle Champion 1995.
Indiana High School 400 meter state champion 1989 & 1990.
CCNA, CCNA-Voice, CCNA-Wireless CCDA. Expired 2017.
Passed 3 out of 4 CCNP Wireless Exams Expired 2017.
Experience:
Remote Systems Engineer Integrator – Wireless 2016 to Present RTP, NC
Level II Manager
AT&T Business for Client IBM Internal Accounts, Campus
Manage and monitors IBM’s internal accounts for all campuses globally. Troubleshoot up and down wireless access points, wireless lan controllers. Use monitoring tools such as NCS Prime, DNA Canter, and automation tools. Perform IOS upgrades and configurations changes using automation, manual, and scripts. Provide before and after data analysis, documentation, best practices for client. Join numerous Webex and teams calls throughout the day. Provide face to face support when client request us to come in for meetings. Use ISE (Identity Service Engine) to troubleshoot client authentication issues and run reports. ISE certification work for code and patches respectively. Device testing of iPhone, Ipad, win 11 and Mac books (taking wireless debugs, OTA’s, Riverbed Packet Analyzer Plus captures) When needed opening Cisco TAC cases after doing initial problem determination analysis, and inputting data into the TAC case for a speedier resolution. Utilize NCS Prime to push templates. Use DNA Center to push Templates. Cisco gear supporting, AireOS, IOSXE and EWC. 3504, 5508, 5520, 9130’s 9800’s and more. Other monitoring tools, Thousands Eye’s and 7 Signal.
Customer Support Engineer - Wireless
Cisco Systems
July 2014 to Present Durham North Carolina
Cloud Managed Services for Bank of America.
Provide support for Bank of America Data services. Managing their entire umbrella of data services. Work with Field Engineers at remote locations. Provide RMA for replacement equipment.
Day shift Wireless Customer Support Technical Lead. Provides wireless on call support for APAC, EMEA, and AMERS. Creates RMA and works with technicians at locations to troubleshoot and resolve wireless network issues. I perform after hour’s maintenance such as upgrading of WLC, License Upgrades, Break/Fix tasks. Works with Black Box vendor, to provide Floor Plans to verify density and air issues. I work with Black Box, to retrieve DART files, Wireshark Captures from switch ports using monitor sessions. I Provides Wireless Health Check in the morning to management. Understands change controls, change management, and ITL information.
Assisted with Global Bank of America Wireless LAN Controllers Upgrades, for APAC, EMEA, and AMERICAS, working with Advanced Services and BoA WirelessTeams in a conjoint effort for 160 controllers to 7.4.140.0 code train
Medium level experience with I.S.E Security Server. Knowledge includes removing BYOD devices from the system and assisting users in Re-Onboarding their devices. This is including connecting to the re-direct SSID and running Cisco setup network assistance and following the process which includes. Installing two profiles, going to cisco.com set up wizard, entering in a person pin if Android, nothing if iPhone. Adding name to device and connecting to production SSID.
Troubleshooting device issues include assisting user with (resetting network settings, removing profiles form their device, erasing cache, and or figuring where they are in the process. ISE is often needed for authentication error checks to determine why the user is not connecting; to assist Engineer is resolving problem.
ISE is also used to add wireless LAN controller to. And to also check certificate validity and make sure they have not expired.
Wireless
Cisco Prime
Wireless Lan Controllers 4400 and 5500 and 7000 series (FLEX & LOCAL Mode)
WAP's LAP1131AG, LAP1142N, LAP1232AG-J-K9, LAP1242AG, CAP2602I
Remedy ticketing system
Overall break/fix of wireless BofA network as they have 213 controllers, and over 16,000 access points.
City of Durham, Durham, NC (contract) SEP 2013 – MAY 2014
Senior Network Consultant
Cisco wireless site surveys and AP deployments (Meraki)
Cisco ASA configurations and firewall configurations
EIGRP routing Protocols
Nexus 7000, 5000, and 2000 series switches
Cisco VOIP Technologies
Cisco best practices as it relates to security
IOS
Configuration changes and site set ups
VPN
VLAN Architecture
Procurement quotes.
BB&T Wilson, NC (contract) JUN 2008 - SEP 2013
(2009 Bank Network Architecture Planning)
Network Engineer for IT Engineering
Performed Data captures, and decode of data with Opnet IT Guru Software.
Generating reports for Lines of business based on analysis discovered. Code upgrades.
Configuring Cisco routers, and shipping them to different branches for implementation.
Inventory and documentation of all networking equipment in the Data Center.
Daily IT meetings to discuss assigned projects and progression.
Designing and installation of Cisco, Nortel, and various networking devices.
Create network diagrams for facilities for direction of installment of equipment.
Test various scenarios in a lab environment before deployment into a live network.
Performed Data captures, and decode of data with Opnet IT Guru Software.
Generating reports for lines of business based on analysis discovered. Code upgrades.
Configuring Cisco routers, and shipping them to different branches for implementation
Inventory and documentation of all networking equipment in the Data Center.
Daily IT meetings to discuss assigned projects and progression.
Designing and installation of Cisco, Nortel, and various networking devices.
Create network diagrams for facilities for direction of installment of equipment.
Test various scenarios in a lab environment before deployment into a live network.
Implemented Terminal Servers into the production environment.
Responsible for NETQOS monitoring, adding VACL's and Taps for monitoring.
Responsible for implementing new Adaptive Security Appliances to migrate from Aventail to ASA's.
Responsible for Data Captures as we migrate QoS out to all of our branch locations and also on the Pilot for assisting with the testing verifying the markings.
Configuring devices from the ground up working with Facilities on racking and cabling, and security on Firewall rules, and such.
AT&T GCSC Managed Router Solutions, Durham, NC (contract) MAR 2007 - JUN 2008
NETWORK MANAGEMENT OPERATION TECHNICIAN (Tier 2)
Frame-Relay, EVPN, MPLS, ATM, and ATM-LMA
Proactively monitor and manage WAN, LAN and VOIP/BVOIP networks for Domestic
and international clients.
Provide hourly updates of network outages and problem determination, troubleshooting.
Carry out escalation procedures including Critical Outage Notification's (CON's)
Interface with equipment/service vendors as needed on client's behalf to resolve.
Troubleshoot hardware, circuits, ISDN, and routing issues, LAN issues, HSRP. Work with
Avaya, Protocols, OSPF, BGP, EIGRP. CSU's Paradyne, Visual, Adtrans and Kentrox.
Office Depot Network Charlotte, NC (contract) AUG 2006 – MAR 2007
Support Engineer II
Provide Network Support for all Office Depot LAN/WAN/Wireless issues.
Provide support for switched & trunked ports and config issues. Catos & IOS.
Assist with Wireless Access issues via connection issues with Aironet and PPPOE.
Provide support for ADSL, and PIP services for Office Depot.
Routing protocols used, RIP, BGP, OSPF, MPLS is the transport.
Provide troubleshooting of circuit issues, Edgelink 300, Visuals CSU's.
Addressed and troubleshoot circuit issues working with Telco's.
Provided training for the Data Center Personnel to perform a Level
1 basic; see a circuit problem, recognize a problem and open a ticket.
May 2005-Aug 2006
AT&T GCSC Managed Router Solutions, Durham, NC (contract) MAY 2005 – AUG 2006
NETWORK MANAGEMENT OPERATION TECHNICIAN (Tier 2)
Frame-Relay, EVPN, MPLS, ATM, VOIP, HSRP.
Proactively monitor and manage WAN, LAN and VOIP networks for Domestic and International clients.
Provide hourly updates of network outages and problem determination, troubleshooting.
Carry out escalation procedures including Critical Outage Notification's (CON's).
Interface with equipment/service vendors as needed on client's behalf to resolve.
Troubleshoot hardware, circuits, ISDN, and routing issues, LAN issues, HSRP. Work with
Avaya. Protocols, OSPF, BGP, EIGRP. CSU's Paradyne, Visual, Adtrans and Kentrox.
Datatech Systems, Inc., Randolph, NJ (Now called Cortex) OCT 2002 – DEC 2003
SUB-CONTRACTOR-FIELD TECHNICIAN for NC, SC, and VA (Travel Position)
Migrated First Union National Bank to Wachovia Bank, which is now the fourth largest financial institution in the United States. Traveled to various location across east coasts.
Installed Cisco 2600/3550/12g series routers and various Cisco Catalyst switches to support new network.
Cut-over and verified printers, workstations, servers, system alarms, hubs, and teller machines.
Qualifications: (Merely technologies I have worked on in the past)
Networking Technology: Frame Relay, Private Line, ATM, IPFR, MPLS/EVPN, VOIP, VoEVPN, PIP, Tunneling, ADSL, ISDN, HSRP.
Routing Protocols: RIP, EIGRP, OSPF, BGP.
Routers/Switches: 5620 NMS Alcatel New Bridge 7670 7470, 3Com s600-Ima, Nortel BNX, Lucent STDX 9000 500, Dl. 3100 3800, Telesync 156*-****-****, Ascend, Juniper, Cisco Catalyst 1900, Cat 5, CBX 500, DACS, Cross-Connects, DMS 250, Alcatel 46020 4620, Ethernet, Token Ring Topology, Mecca, CSM, Naviscore, Cascade-view TCP/IP, DNS, DHCP.
Routers: 1700, c1700, 1721, 1760, 2600im, 2610xm, 2620xm, 2621xm, 6509, 2650xm, 2801, 2821, 3725is-m, 3745, 7206, 7300, 7245, 7405, 7206xr, Nortel, ISR G1 Routers, Passports.
CSU/DSU: Kentrox, Verilink As/2000, Edge Link 300, Paradyne Frame Savers 9126, 9124, Visuals, Adtrans.
Modems: Paradyne Modems, US Robotics Modems, Code Operated Switches.
Monitoring Tools/Software: HP Open-view, Cisco Works, Exceed, Secure Shell, Vantive, Remedy.
Achievements:
1992 / 1996 - Olympic Qualifier - 400m Hurdles.
1995 - World Championship Team member in Sweden - Track and Field.
1995 - Ranked 2nd in the USA in the 400m Hurdles.
1995 - Ranked 16th in the world in 400m Hurdles.
NCAA Champion Division II in 400m Hurdles and 1600m Relay.
Ranked 8th in the world for Indoor 400m Dash.
Broke Division II Indoor record at Nationals in finals; NCAA champion - 400m.
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