Jane Kurihara

A dedicated professional Customer Service Agent experienced with good

problem solving skills especially in high-pressure situations. 178 Findley Sq

Hampton, VA 23666

757-***-****

adxzzo@r.postjobfree.com

EXPERIENCE

ZENS Co., Ltd.

Remote — Customer Support

MAY 2021 - NOVEMBER 2021

Answered guests inquiries through calls and chats, managed bookings, contacted guests for any damages or left items at the Airbnb they have stayed.

Hotel Yokosuka

Yokosuka, Japan — Front Desk

NOVEMBER 2020 - APRIL 2021

Assisted guests for check-ins and check-outs, managed reservations and answered phone calls and emails for guests inquiries. BOOKING.COM

Tokyo, Japan — Customer Support

APRIL 2019 - DECEMBER 2019

Provided customers with quality assistance through phone calls, emails and chats.Focused on providing a first class customer experience and resolving any queries and complications or issues that have arisen.Resolved any customers grievances and provided solutions accordingly and escalated calls to relevant departments when required. Airport Terminal Service Co., Ltd.

Narita International Airport, Japan — Ground Staff SEPTEMBER 2015 - MARCH 2016 INTERNSHIP

APRIL 2016 - MARCH 2019 FULL-TIME

Supported passengers on their travel by issuing boarding passes, processing ticket changes, assigning seats and coordinating special requests. Also booked alternative flights for passengers during delays, cancellations of flights or overbooked situations.Aided misconnected and rerouted passengers during irregular operations such as issuing travel/hotel vouchers and rebooking their connected flights. Experienced with boarding and deplaning procedures and have escorted passengers including disabled passengers and unaccompanied minors.Has a knowledge on handling passengers complaints regarding lost and damaged baggage issues.

EDUCATION

ASO Foreign Language

Tourism and

Patissier College,

Fukuoka, Japan

— Diploma in

Global Business

Fukuoka Municipal

Fukuoka Girls

High School,

Fukuoka, Japan

— High School Diploma

SKILLS

Has knowledge of airline/

call center procedures and

can handle any irregular

operations and challenging

issues in fast-paced

environments calmly and with

patience.

LANGUAGES

Japanese

-Native/ Bilingual Proficiency

Filipino (Tagalog, Bisaya)

-Native/ Bilingual Proficiency

English

-Full professional proficiency

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