Customer Service Data Entry

TAMMIE M. JONES

Phone: 678-***-**** Email: ************@*****.***

Work Experience

PROCUREMENT ANALYST QUALITY TECHNILOGY SERVICE (QTS) MARCH 2022 – CURRENT

·Responsible for evaluating and negotiating contracts for new vendors

·Researching and locating suppliers that produce quality items within the business' budget.

·Uploads and verify MSA’s, MPA’s and SOWs in Workday for active Suppliers

·Initiates and process agreements renewals for SOW’s, MPA’s, MSA’s for appropriate stakeholders

· Maintains and updates Procurement Controls, Playbook, Policy documents, Supplier Code of Conduct

· Execute Mutual NDA Process before Sourcing and building RF’x for potential Suppliers

CONTRACT COMPLIANCE SPECIALIST AUTOTRADER.COM JULY 2013 – MARCH 2022

·Analyzing production reports for profits and loss

·Notifying sales of potential risks and providing innovative solutions to maintain accounts

·Researching and reconciling all cancellation requests and managing them to retain business accounts

·Drafts, reviews, manages and process contractual agreements between Sales and Dealerships

·Monitoring and managing administrative permissions for dealers’ websites to ensure proper adherence to Autotrader’s core values and guidelines

·Ensure absolute adherence to laws, regulations and corporate policies.

DEALER ACCOUNT SPECIALIST AUTOTRADER.COM 2010 - 2013

·Provided professional support to the sales team and dealers within the region and assisted with business contract management

·Answered and resolved all business account issues for sales and dealers

·Researched and investigated all dealer inventory problems and basic billing matters

·Provided media and minor technical support for dealers’ websites

ACCOUNTING REPRESENTATIVE FISHER & PHILLIPS, LLP 2006 - 2010

·Managed data entry for new and existing client matter cards, company fax charges, and time /expense records with CMS system

·Distributed telephone exception reports to all outer offices, attorneys, and staff personnel

·Processed all new attorneys/paralegals in the HR system and logged payroll and benefits

ACCOUNTS PAYABLE REPRESENTATIVE HOME DEPOT 2003 - 2006

·Ensured the on-time payments of vendors by paying monthly invoices and providing accurate retail information to store managers

·Assisted with employee and customer service concerns

·Signed shorts and maintenance documentation

·

EDUCATION

ASSOCIATE DEGREE MORRIS BROWN COLLEGE

·Accounting Principles

References

Available upon request.

Other Skills & Abilities

·Microsoft Office Suite

·Workday

·Nuance Equitrac print management software

·CRM

· Salesforce

·SalesForce CPQ (Configure, Price and Quote)

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