Customer Service High School

KL

KARLA LYONS

**********@***.*** 661-***-**** Bakersfield, CA 93311

I am a dedicated, reliable individual. I communicate well and enjoy working with people. Processes and Procedures

Content Management Expertise

Program Evaluation

Improvement Plan Knowledge

Team Management

Supervision & Leadership

Flexible Schedule

Reliable & Trustworthy

Team Building

Microsoft Office

Good Work Ethic

Customer Service

People Skills

Conflict Resolution

Active Listening

Problem Resolution

Training & Development

Friendly, Positive Attitude

Basic Math

McDonald's Bakersfield, CA

Supervisor

06/1992 - Current

Monitored employee productivity to provide constructive feedback and coaching.

Complied with company policies, objectives and communication goals. Coordinated employee schedules according to shift changes and availability.

Maintained positive working relationship with fellow staff and management.

Displayed strong telephone etiquette, effectively handling difficult calls. Assessed company operations for compliance with safety standards. Set specific goals for projects to measure progress and evaluate end results. Determined consumer needs to provide products and services appealing to larger market.

Bakersfield Adult Schools Bakersfield, CA

High School Diploma

06/1991

Bakersfield College Bakersfield, CA

Some College (No Degree) in Sociology

Summary

Skills

Experience

Education and Training

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