Administrative Assistant Customer Service
Resume:
Laura Anselmi
Tulare, CA *****
*************@*****.***
Professional Summary:
Excellent personal, communication and organizational skills. Meets tight deadlines and performs well under pressure. Outgoing and customer-service focused, with positive attitude and willingness to learn and be challenged. Flexibility to respond to different work situations.
Experience:
University Hospitals - Cleveland, OH January 2001 to October 2019
Department Secretary, 2015 to October 2019: Performed accounting, payroll and human relations duties, management support and scheduling.
Trakkar Coordinator, 2010 to 2015: Downloaded data from Trakkar database used to run reports for staffing needs on a daily basis. Referenced blueprints for new hospital areas being remodeled or added to document necessary changes. Performed a large amount of data entry in this process.
Administrative Assistant, January 2001 to 2010: Supported department Director as requested and needed, transcribed and distributed meeting minutes, made travel arrangements, met with vendors.
Skills developed on the job at University Hospitals, Cleveland OH:
Supporting Director, Management Team and 300 plus employees
Project Management, scheduling and customer relations
Managing correspondences, timekeeping and payroll
Accounting
Bed Tracking
Preparing weekly and monthly department reports
Orientation and training new hires
Performing I.T. skills including managing handheld department devices used for QC and obtaining HCAP scores
Ohio Savings Bank - Cleveland, OH 1997 to 2000
Human Resources Generalist: Supported recruitment team, assisted in job fairs, performed background checks, new hire orientations and new employee training.
Tulare Housing Authority - Tulare, CA 10/2021 to 12/2021
Department Clerk
TJ Maxx - Visalia, CA 10/2021 to 12/2021
Retail Associate
Kaweah Health - Visalia, CA 8/2022 to 9/2022
Patient Access Clerk
Education:
Lakeland Community College, Kirtland, Ohio - Associates Business Management degree
Activities:
Department Champions Council Team Leader, University Hospitals
Diversity Council Member, University Hospitals
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