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Customer Service Programs Intern

Location:
Orlando, FL
Salary:
45,000
Posted:
June 29, 2023

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Resume:

Kylee Mulrooney

***** ***** ***** **** *******, FL 32832 305-***-**** adxzoz@r.postjobfree.com

Education Graduation:May 2023 3.9 GPA

Florida International University, Miami, FL

Bachelor of Science in Public Relations, Advertising, and Applied Communications

Professional Experience

August 2020-September 2020

Florida International University Barnes & Nobles, Miami, FL - Temporary Bookseller

●Worked as a Temporary Bookseller during the beginning of the University’s Fall 2020 semester. Arranged textbooks as needed, collected online order items from the store, hung and security tagged bookstore merchandise items.

●Learned how to cooperate with other temporary employees, encouraged to always find something that could be done around the store. Handled customer service and worked well alongside managers and other staff members. Had some training in cashiering as well.

March 2019-April 2019

Miami Dade County Youth Fair, Miami, FL- Lemonade Stand Employee

●Worked as a Lemonade Stand Employee during the Miami-Dade County Youth Fair. Made the drinks according to recipe/direction, did other work around the tent, and would call out to the customers to advertise our product and services.

●Learned how to communicate with the other employees in the tent and how to coordinate each person's job together without getting in the way of someone else. Also learned how to listen to people and handle customer service. Had some experience in cashiering.

December 2020-December 2022

National Association of Minority Mortgage Bankers of America (NAMMBA), Miami, FL- Programs Intern

●Worked as a Programs Intern from home for two years. Assisted multiple directors with different tasks. With the Chief Development Officer, worked on research as well as outreach by email and phone calls to company partners. With the Director of Operations, worked on spreadsheets with excel and Google Sheets as well as outreach to prospecting partners about events. With the Director of Foundations, worked on research for NAMMBA’s website and found different foundations as potential partners.

●Attended NAMMBA’s National Conference in September 2022, Orlando, FL. Made connections with multiple professionals in the mortgage/financial industries. Aided my team with multiple different tasks such as registration, name-tags, and College Day activities.

●Had many interactions with NAMMBA’s CEO, Tony Thompson. Received many compliments and recognition for my time and effort during my employment.

Volunteer Experience

June 2014- August 2018

South Miami Little House, Miami, FL- Girl Scout C.I.T

●Led the younger girls and supervised them in our everyday activities as a leader. Taught them lessons about Girl Scouts and important female figures.

●Learned how to handle leadership roles well and what it means to have a role in the community.

June 2014-July 2014

Riverside Baptist Church, Miami, FL- Counselor Helper

●Supervised the young children in this daycare during the summer camp hours. Led the group of children to their designated activities and aided any counselor that needed the help. Helped serve kitchen food and pack up the children’s belongings for dismissal.

●Given a small leadership role, collaborated with adults/authority.

Qualifications

Technical: Photoshop/Editing Photos (beginner), Photography (beginner), Microsoft Word/Powerpoint (proficient), Microsoft Excel/Google Sheets (proficient)

Other: Leadership roles, customer service experience, practice in communication with other employees/employers, teamwork, outreach, research



Contact this candidate