Miguel Taegar

*** *** *** **. *-*** Clarksville, TN 37040

931-***-****

adxzo7@r.postjobfree.com

Qualifications Summary

Supervisory Experience 2+ year

Customer Service Experience 10+ years

Degree A.A – General Studies

I am a highly motivated and a very reliable, professional worker with excellent customer service skills seeking employment where my superior customer service skills, operational skills, and dedication to quality will be put to good use. I possess the right combination of experience, determination and optimistic methods to drive success in a wide range of environments. I am one to take initiative and make sure the task at hand is completed thoroughly using all my resources. With my years of customer service, management skills and my warm friendly approach to satisfying customer needs and being a team player in all circumstances, I will be a great asset to your company!

Areas of Expertise

Employee Training

Technical Support Supervisory

Networking & Customer Service

Professional Experience

Specialist, Payoffs

OCWEN, West Palm Beach, FL

11/2021 –

Responsible for executing payoffs and communicating with attorney firms, title companies to ensure payoff execution.

Coordinator, Customer Care Reverse Servicing

OCWEN, West Palm Beach, FL

03/2021 – 11/2021

Responsible for providing proper resolutions for mortgage borrowers inquiries and concerns

Customer Care Loan Specialist

OCWEN, West Palm Beach, FL

01/2020 – 02/2021

Provided Customer Service at Every Opportunity

Responsible for providing proper resolutions for mortgage borrowers inquiries and concerns

Responsible for maintaining daily call center goals

Shipt Shopper, Uber Driver

03/2019 – 01/2020

Provided Customer Service at Every Opportunity

Tackling Time Management with the orders I claim.

Sales Manager

Advanced Communications Group (Cox Business Services), Boynton Beach, FL

10/2017 – 03/2019

Provided Customer Service at Every Opportunity

Responsible for maintaining daily goal with sales for entire campaign and individual team

Responsible for training, coaching and following up with campaign and new managers

Rental Sales Associate

Avis Budget Group Inc., West Palm Beach, FL

10/2016 – 07/2018

Provided Customer Service at Every Opportunity

Responsible for maintaining daily goal with sales.

Customer Service Supervisor

One Concierge, Boca Raton, FL

06/2015 – 04/2016

DreamTrips Concierge Customer Support

Supervised Agents, Trained New Team Members, and Handled all Escalated Calls.

Received Emails and Handled them within an appropriate time frame.

Assisted Customers with Traveling Inquiries, Bookings, and Ticketing.

Sales Advisor

H&M, Wellington, FL

08/2014 – 05/2015

Provided Customer Service at Every Opportunity

Responsible for Cash Register when assigned to check out Customers.

Processed Merchandise that was coming off trucks during deliveries.

Responsible for running the Fitting Room and Placing Things in Department Order.

XBOX Customer Support Agent

Teleperformance, Boca Raton, FL

05/2014 – 08/2014

Customer Support with Billing and Answered any Questions that may arise.

Assisted Customers with Troubleshooting, Hardware Repairs, and Connectivity.

Networking for the Company

Customer Service Representative

Raymond F. Kravis Center for Performing Arts, West Palm Beach, FL

11/2011 – 05/2014

Assisted Customers in Purchasing Tickets.

Promoted Season Subscription in Person & Over the Phone

Digital Programs and Promotions Assistant

Clear Channel Media and Entertainment, West Palm Beach, FL

01/2011 – 05/2014

Created and Maintained Web Content and Banner Ads

Photographer for Local Events

Maintained Social Media Accounts Such as Twitter and Facebook

Education & Training

Associates of Arts – Radiography – Palm Beach State College – In Process

High School Diploma – Berean Christian School – Graduated May 2009

References

Lia Escobar 561-***-**** adxzo7@r.postjobfree.com

Maria Quesada 561-***-**** adxzo7@r.postjobfree.com

RoShanta Wright-Cone 352-***-****

Brian Taranto 917-***-**** adxzo7@r.postjobfree.com

Kate Figueroa 561-***-****

Liliana LaMarca adxzo7@r.postjobfree.com

Nicholas Beck 561-***-**** x 51894

James Bickerstaff adxzo7@r.postjobfree.com

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