Digital Platform Sales Executive

James C. Luxemburger

Linkedin Cell: 412-***-****

Pittsburgh, PA 15227 adxznm@r.postjobfree.com

NATIONAL SALES EXECUTIVE

Strategy, Leadership, and Partner Development that Drives the Growth of Digital Platform Solutions National Sales Leader with a proven track record of building and coaching high-performance teams that exceed financial goals, expand market share, and spearhead partner development in competitive sales environments. Extensive experience in providing an advisory and consultative approach that drives Digital Platform acceptance, customer adoption, vendor performance, and market penetration. Product Evangelist, expert strategist, presenter, and negotiator, with the skill to grow a market segment while nurturing strategic and long-lasting relationships with Executive decision-makers. Performance Spotlight: Among many accomplishments at Servicelink, the country's largest mortgage transactional services provider, drove the acceptance of an industry-first Digital Platform to set company records for revenue growth.

SALES LEADERSHIP EXPERTISE

Team Leadership •Enterprise Sales Strategy •New Account Development •Account Expansion Partner Development• Digital Platforms •Team Management •Customer Success •Territory Development

•Consultative Selling •Software as a Service (SaaS) •Product and Platform Strategy •Executive Level Relationships •Trusted Advisor •Marketing Strategy •Competitive Intelligence •Mortgage Services PROFESSIONAL EXPERIENCE

SERVICELINK, MOON, PA 2/2008 – 6/2022

National Sales Executive Exos Technology (3/2019-6/2022) Promoted into a leadership role to drive the sale of the Exos Digital Platform, providing residential Appraisal, Title, and Settlement Service products to existing and new clients. Oversaw a team of ten professional reps for the Northeast focused on the largest national lenders, regional lenders, credit unions, and brokers for the country's largest mortgage transactional services provider. Notable Accomplishments:

Set company revenue records and surpassed quota each year. Achieved President Club recognition in 2021 and 2020 and Rookie of the Year in 2019.

Onboarded an average of ten new accounts each year, contributing $2.7M in incremental revenue for the company. Two new lenders became among the top 35 company partners in volume and revenue.

Refined and promoted a Digital Platform sales strategy that achieved a 95% vendor acceptance rate. Overcame the technology hesitancy of some residential appraisers and guided them to become some of the best performers.

Dramatically expanded the company's reach in the market by building a robust and diverse partner ecosystem of 3,000 large and small appraisal firms. James C. Luxemburger Resume, Page 2

Elevated customer satisfaction by holding partners accountable to service levels that improved their overall performance. Contributed to creating an AI-based management tool that efficiently tracked vendor performance.

Exceeded margin targets by understanding the competitive market and negotiating favorable appraisal product fees.

Spearheaded strategy meetings with client services, operations, and quality assurance divisions to review active and dormant accounts. Reactivated an inactive account with 200 branch offices, holding virtual monthly meetings with the COO and VPs, Branch Managers, and Loan Officers that drove $800K to the bottom line over three quarters.

Led the sales team by example, providing guidance and training on pipeline management and deal closure strategy. Team members were promoted into Team Lead, Supervisor, and Director positions. Exos Technology Vendor Management (1/2017-3/2019)

Promoted to assume this newly created strategic role of onboarding an existing and new national panel of licensed, certified, and general certified appraisers to the Exos Digital Platform. Exos is the industry's first digital technology platform, allowing for digital scheduling of appointments and creating efficiencies through digitized vendor processes. Oversaw a team of eight vendor managers that worked closely with our appraiser and partner network.

Notable Accomplishments:

Drove nationwide acceptance of the new Digital platform by traveling across the US to meet with panel partners and introduce them to this new, more efficient way of conducting mortgage business.

Accelerated market share gains by holding frequent web events and seminars for targeted partners.

Directed the team’s efforts to engage with our appraisal partners, resulting in a smooth transition to the Exos operating platform.

Elevated team performance, collecting and analyzing AI digitized performance data for vendor accountability that helped meet and exceed service level expectations.

Introduced and championed administrative processes that fostered continued process improvement in vendor onboarding and performance success.

AVP National Appraisal Operations (2/2008-1/2017)

Recruited to build a professional, national appraisal operations and vendor management team of supervisors, team leaders, and operational staff members. Notable Accomplishments:

Consistently met and exceeded service level requirements and financial goals.

Achieved dramatic growth in the service portfolio by onboarding new clients and increasing the daily unit volume with existing clients.

EARLY CAREER SNAPSHOT

National Residential Appraisal Operations Manager, Operations Rep, Express Financial Services, PA EDUCATION

Appraisal of Residential Property, Realtors Education Institute, Pittsburgh, PA Security and Investments credits, Community College of Allegheny County, West Mifflin, PA

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