Operations/Service/Sales Manager

Operations/Service/Sales Manager

Wes McLelland *************@*****.***

SUMMARY OF QUALIFICATIONS

An innovative, knowledgeable professional with proven expertise in planning, organizing, directing, and supervising technicians and customer relations, able to provide a safe, secure and clean environment conductive to positive thinking and expansion, develop budgets and business plans to ensure P&L management, create and present proposals and bids, and ensure client satisfaction through exceptional service. Known for hiring and motivating employees through programs of training, recognition, and rewards. A self-starter with the ability to adapt to changes in the work environment, implement cost-effective solutions to issues as they arise, and formulate sound business decisions using the available information. Proficient in Word, Excel, and Outlook. Key Strengths:

Sales / Rapport Building · Operations · Business Development · Account Management · Client Relations · Leadership Skills

Team Building · Personnel Management · Recruiting / Staffing · Training & Development · Mentoring · Communication

Negotiations · Budgeting Management · Problem Solving · Analytical Skills · Interpersonal Skills · Compliance

Quality Control · Organizational Skills · Policy & Procedures · Planning / Coordinating · Observation Skills

SELECTED ACCOMPLISHMENTS

Transformed a small, family-owned business with less that $1M per annum in revenues to achieve more than $6M per year within a 4-year period.

Negotiated from start to finish final contract arrangements between large companies, resolved “hot” issues pertinent therein, and maintained P&L responsibilities.

Spearheaded the Ft Worth area service for a new commercial HVAC/R contract between Sears and McDonalds.

Won numerous awards for and received write up in the Ft Worth Star Telegram for Customer Service.

Developed personal relationships with directors and managers of client companies, including AT&T, MPowers Communications, Looking Glass Networks, and Williams Communications.

Directed 9 area managers working throughout 8 states, and 60 technicians performing HVAC, generator, UPS, fire suppression, electrical, battery, plumbing, landscape, electronic door lock, pesticide, herbicide, roof, fence, janitorial and driveway maintenance and repair for 2,300+ wireless communication sites.

Managed vendors and contractors, prepared bids and presented proposals.

Created budgets and business plans, monitored bottom line P&L, hired, trained, and discharged employees.

Built ongoing sales of HVAC equipment, and managed logistics and installation in 8 states.

Established and managed accounts with equipment suppliers and created parts inventory.

Held Scorecard meetings; created and implemented methods of improvement.

PROFESSIONAL EXPERIENCE

Wesco Heating & Air Conditioning – Operations/Service/Sales Manager 2009-Present

English Maintenance Corp. – Operations/Service/Sales Manager 2000-2008

VOCATIONA CERTIFICATIONS

Education: BS in Mechanical Engineering

Certifications · BDR – Restructuring for Profit and Growth Certification · Overview of Property Management

· Building Management Systems Certification

License · HVAC/R Class A Contractor License for TX

Numerous awards, letters of commendation and recommendation

No Felony, No Tobacco, No Drugs, No Criminal, No Bankruptcies, No Profanity, No Disability

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