Client Service Management Systems

PROFESSIONAL

‘SUMMARY

SKILLS.

WORK HISTORY

EDUCATION

CERTIFICATIONS

Latasha Wilson

@ Aurora, CO 80247 2-720******* 4 **********@*****.***

‘+ Making Announcements ‘+ Booking Issues

‘+ Computer Reservation Software «Client Service

‘+ Customer Neads Assessments + Service Quality

‘+ Records Management Systems «Special Needs Clients

+ Critical Thinking ‘+ Customer Transactions

+ Agent Assistance ‘+ Maintaining Clean Work Areas

‘+ Reservation Confirmation + Phone Systems

TICKETING AGENT. 12/2021 to CURRENT

Greyhound: Bus Station Aurora, CO

‘+ Processed order transactions and provided customers with detailed

itineraries, tckats and receipts.

‘+ Responded to customer inquiries related to services or accommodations

and promptly addressed issues or complaints,

‘+ Followed-up on wilk-call orders to very attendance and contacted previous

‘orcancallaton list customers to fil available or newly opened spaces,

‘+ Sold Typo tickets to customers and assisted with trip planning through

‘scheduling, pricing and identifying best transportation routes.

‘+ Provided follow through on all calls with confirmations and dissemination of

requested information.

Bachelors Human Services 92019

Colorado State University Global, Aurora Co

Certified dental assisting

Contact this candidate