Front Desk Customer Service
Resume:
Bridgeport, CT *****
**********@*****.***
EDUCATION AND
TRAINING
Graduated high school diploma
Business Administration
Rippowam/Stamford High School
January 1991
Associates Degree
Business Administration
Abynell College
May 1994
SUMMARY
Motivated professional offering experience in medical field. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Strong knowledge of medical healthcare. Communicative and team-oriented with proficienc. Hardworking and reliable with strong ability. Offering knowledge. Highly organized, proactive and punctual with team-oriented mentality. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
SKILLS
EXPERIENCE
Stamford Hospital August 2018 - Current
HEALTH FRONT DESK RECEPTIONIST AND ADMINISTRATOR
ASSISTANT
Mayfair September 2010 - January 2018
CARMEN M. NIEVES
• Microsoft Office/word
• Customer service
• Accounts receivable
• Friendly, positive attitude
• Team player
• Team leadership
• Organizational skills
• Supervision
• Troubleshooting
• Computer skills
• Organization
• Critical thinking
• Reliable and trustworthy
• People skills
• Communication
• Microsoft PowerPoint excel
• Fluent in Spanish
• Multitasking
• Data management
• Billing denials
• Collection
• Schedule
• Register patients upon arrival, Bed board – placed patients in rooms upon admission.
• Greet residents and family at the front desk.
• Update resident's information.
• Answer phone calls.
• Assist administrator with letters, forms for residents and families. CN
CALL CENTER CLERK
St Vincent's Medical Center Insurance Verification Call Center Bridgeport, CT August 2008 - January 2018
ADMITTING COORDINATOR, BILLING, INSURANCE VERIFIER September 2000 - November 2008
FRONT DESK AGENT
Marriott Hotel Stamford, CT January 1998 - January 2000 MEDICAL BILLING
Byram Healthcare January 1998 - January 1998
FRONT DESK RECEPTIONIST
• Organize all the files for the State and City.
• Put together new employees' packets for orientation.
• Stack mail.
• Register patients for upcoming procedures.
• Collect copayments and deductible.
• Work on excel reports for all admissions and discharges for Case management and administrators.
• Verify all commercial Insurance and Medicare & Medicaid for all Inpatients admission.
• Get authorization from Insurance for Emergency and Elective admissions.
• Scheduled and cancel patients for upcoming elective procedures.
• Rep f/u by phone or excel sheet on all delinquent patients accounts.
• W/O accounts that have been appealed after few attempt.
• Data entry on all collections from insurance after being appeal.
• Processing primary and secondary insurance claims.
• Input correct ICD 9 and CPT codes on patient's records to ensure reimbursement.
• Schedule employees for meetings.
• Order all office supplies for Department.
• Promoted on 2003, Verify patients insurance for outpatient and inpatient services.
• Making sure authorizations has been in place for procedures that required auth.
• Collect co pays from patients.
• Fill Title 19 or Husky applications for patients with no Medical insurance.
• Pre-Register patients for all services.
• Promoted.
• Greet customers and check them in or out.
• Send out medical claims out to all insurances including State and City Federal.
South End Community Center January 1990 - January 1991 ADMITTING COORDINATOR
January 2005
LANGUAGES
Fully Bilingual English and Spanish Refference: Upon Request
• Making sure all locations or registration is running smooth with no problems.
• Find coverage for all floors.
• Communicate with all staff regarding training and meetings.
• Work on excel reports for cash collection, incomplete registrations, Errors by staff, and making sure they registered all patients as quick as possible with no errors.
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