Customer Service Rep

LELA BURNS

Memphis, TN *****

***************@*******.*** 619-***-****

Skilled Summary

Dedicated and reliable individual that is self- motivated and eager to learn new tasks and skills. Efficient and determined to correct the smallest mistakes, if needed.

Reliable, driven, and hard-working. Flexible to cope in different work areas. Analytical thinker & pay attention to detail. Communication & Interpersonal skills.

Education

University of Memphis Organizational Management,

Bachelor’s Degree August 2015- Present

Experience

Prestigious Placement Inventory Control Specialist November 2022- Present

Responsible for making orders and guides for pickers. Responsible for making work for the week and ensuring orders are in the correct spot. Responsible for emailing and delegating orders to the correct department.

Bank of America/ Customer Service Rep/ Memphis, TN/ May 2018- November 2022

Responsible for helping customers with loan and car payments. Responsible for helping customers with applying for credit cards and taking inbound and outbound calls. Responsible for taking members' information to help assist with processing payments online. Responsible for taking calls and assisting members with personal acc\ount issues and inquiries. Responsible for helping customers with fraudulent activities and assisting with requests on accounts.

Accredo Pharmacy/ Customer Care Rep/ Memphis, TN/ June 2015- May 2018

Responsible for taking patients' orders online and delegating orders. Responsible for taking calls and assisting patients with scheduling orders. Responsible for doing test claims with insurances to get paid claims. Responsible for applying copay cards and adding grants onto patients’ accounts.

Skills

Physical Strength & Stamina

Team Collaboration

Problem Solving & Detail Oriented

Advanced with Microsoft Words & Excel

Advanced in Quality Efficiency & Communication Skills

Advanced with Customer Service Skills

References

Upon Request

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