C U S T O M E R S U P P O R T R E P R E S E N T A T I V E

**** ********** * *, ********* 7-78-7-1-4-723* j adxzjf@r.postjobfree.com J O S E P H I N E S . L A N T O

P R O F I L E S U M M A R Y

I'm a detail-oriented customer service professional with experience serving customers throughout Canada. Notable accomplishments in meeting deadlines and increasing client satisfaction have been my mark as an expert in the trade. P R O F E S S I O N A L S K I L L

- The ability to communicate with people in both verbal and written in clarity.

- Organized and capable of juggling multiple tasks at once.

- Prioritize my work so that it gets done efficiently without any delays or other complications.

- Extensive background in dangerous goods safely and accurately.

- Proven record of outstanding customer service, including expertise in billing and acknowledging proof-of-delivery.

- Get things done in a timely manner with an emphasis on efficiency and urgency.

- Gathering information on shortages, no probill, no goods then report to supervisor.

- Keeping your clients engaged, informed, and prepared for their appointment by booking calendars in advance by phone and email.

- Obtaining return authorization from the customer, reroute, and redelivery.

- Always looking at being a team player and make customers happy. E D U C A T I O N

Travel/Tourism diploma.

Compucollege School Of Business, Vancouver

1999 - 2000

W O R K E X P E R I E N C E

Customer Support

Tran X, Winnipeg MB

Printing invoices and mailing them.

Answering customer inquiries & general clerical support. Ability to work unsupervised from positive work rate. 1992-1997

Customer Support/OS&D Coordinator

Western Canada Express, Richmond BC

2000-2022

Calling customers regarding delivery problems.

Provide general clerical support and resolve freight exceptions. Experience in billing, tracing and POD acknowledging.