Service Specialist

Work History

Contact

Skills

Katie Nguyen

A highly motivated and reliable team player with extensive experience in the service industry. Experienced in providing high-quality customer service, problem solving, strategic planning, and workflow optimization. Focused on customer satisfaction, team productivity, and achieving business and individual goals.

Delivery Driver

Uber Eats, DoorDash, And Amazon Flex, Austin, TX

Strategically planned out time-efficient routes for package delivery by numbering and loading

packages based on the distance, accessibility, and expected delivery time-frame of the drop-off

location.

Accepted or declined food delivery requests based

on the earnings to mile ratio and expected waiting period at the restaurant.

Provided excellent customer service by updating

customers throughout the pickup and delivery

process, resolving issues promptly, and showing

gratitude post-delivery to establish reliability and increase satisfaction.

Delivered packages and food orders to customer

doorsteps and business offices within the expected time frame.

Maximized self-employed tax deductions and

lowered taxes owed by utilizing a self-employed tax app that tracks and documents income, mileage,

and other related business expenses.

2021-09 -

Current

Barista/Cashier Team Member

Snowy Dessert Bar, Houston, TX

Performed opening and closing procedures by

setting up and preparing the kitchen and dining

area.

2019-04 -

2021-07

Address

Austin, TX 78725

Phone

346-***-****

E-mail

adxzit@r.postjobfree.com

Customer Response

Record Management

MS Office

Google Suite.

Operations support

Strategic planning

Training and Development

Analytical and Critical

Thinking

Teambuilding

Clerical Support

Problem-Solving

Greeted customers upon entrance and provided

recommendations based on solid understanding of

individual needs and preferences.

Operated on the Point of Sale (POS) system to enter orders, process cash and card transactions, update stock inventory, and sign up customers for the

reward program.

Crafted and served 150+ menu items per shift with

focus on speed, quality, and consistency.

Operated and maintained various equipment and

machinery for smooth functioning.

Learned tasks from each station to provide optimal coverage and enhance the work flow.

Helped management keep adequate supply on

hand by notifying of shortages before, during, and after rush periods.

Assisted with inventory counts and restocking of

ingredients, utensils, and packaging containers.

Developed strong customer service and product

knowledge promoting skills to enhance customer

experience and increase sale volumes.

Utilized problem solving skills to address and resolve customer complaints in a polite and professional

manner.

Cross-trained new team members by informing of

company expectations, demonstrating standardized

processes and procedures, and providing numerous

opportunities to practice and increase efficiency of the tasks.

Collaborated with management and fellow team

members to devise, implement, and document

processes and procedures to streamline operations. Assisted in evaluating staff performance by

providing feedback to address inefficiencies.

Tutoring Assistant

Van Houston Academy, Houston, TX

Collaborated with primary tutors and administrators to enforce school policies and determine how to

best support student success.

Printed and distributed coursework material per

teacher specifications.

2016-06 -

2018-06

Basic Computer Skills

Education

Maintained records of student assessments, tutoring activities and results for primary tutors.

Worked with students to complete coursework

assignments, identify lagging skills, and correct

weaknesses.

Supported students in development of mental and

social skills with problem-solving and team bonding projects.

Supervised 300+ students in classroom and common

areas during lunch, recess, and dismissal.

Chaperoned students for numerous field trips and

events.

Performed classroom upkeep procedures

throughout the day to provide an organized

workspace mindset for the primary tutors and

students.

High School Diploma

Westside High School - Houston, TX

2014-08 -

2018-06

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