Customer Service Representative
Resume:
Alicia Pacheco
Overland Park KS *****
******************@*****.***
Work Experience
Productio/Customer Service Rep
Aerotech - Overland Park, KS December 2020 to March 2023
● Assignment for the Bode cell mark acct with Aerotech.
● This was a fast pace assembly line position with production of the Bode DNA collectors and DNA kits for forensic testing.
● Job assignment also included wearing PPE equipment and production tools needed for the` swabs for dna and forensics.
● Used computers for data entry as needed.
Customer Service Representative
All Medical Personnel - Lenexa, KS November 2018 to November 2020
● Seasonal customer service representative position was temporary for Quest Diagnostics client service's department
● Job responsibilities were handling inbound calls at high call volumes of 100+ more client calls
● Advised clients of lab results for their patients as well as some Quest Diagnostics lab locations Customer Service Representative
Centrinex, LLC - Lenexa, KS September 2014 to October 2018
● Answered calls in a high call volume setting of 100+ inbound and outbound calls for online internet loan applications
● Call handle times were 5 min per call
● Provide client prompt customer service for any questions or concerns in a timely manner. Helped client with locked accounts, reset passwords and security questions Customer Service Representative
JCPenney Logistics - Overland Park, KS February 2017 to September 2017
● Answered inbound calls with a high call volume of 100 + calls a day
● Made outbound courtesy calls to customers after they had been approved for the JCPenney credit card
● Helped customers with online orders for the major appliance department when calls are in overflow
Security
US SECURITY ASSOCIATES - Kansas City, MO January 2013 to November 2016
● Monitored Amazon warehouse security checked in all employees entering and exiting building Security Officer
7th Street Casino - Kansas City, KS August 2012 to May 2013 Responsibilities
● Monitor and secure the casino gaming floor. Escort as needed for customers Education
Kansas City Alternate training Education May 2008, High School equivalent
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