Data Entry Customer Service
Resume:
Danneyal
B. Davis
Administrative Clerk
Trainer
Contact
Address
Calumet Park, IL 60827
Phone
**********@*****.***
Skills
Office administration
Spreadsheet management
Meeting minutes
Administrative support
Multi-line Telephone Systems
Employee training
Schedule Management
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Work History
2022-03 -
Current
Administrative Clerk Trainer
Cook County Clerk's Office, Chicago, IL
• Assisted newly hired clerks in learning about
application reviews and verification procedures,
performance strategies and customer service
techniques.
• Performed routine data entry or document
management.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Arranged meetings and appointments and updated
records to assist management.
• Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and
databases to track, analyze, and report on
performance data.
• Assisted development and implementation of new
administrative procedures.
• Established administrative work procedures to track staff's daily tasks.
• Managed filing system, entered data and
completed other clerical tasks.
• Created and maintained detailed administrative
processes and procedures to drive efficiency and
accuracy.
• Maintained calendars for five judges.
• Booking travel arrangements for hotels, airfare, rental cars, etc.
1995-06 -
2022-03
Court Clerk
Cook County Clerk's Office, Chicago, IL
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated
account balances.
• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
• Prepared court orders and judgments for signature.
• Assisted court in scheduling hearings, meetings and other events to support seamless operations.
• Drafted professional court correspondence to
facilitate legal proceedings.
• Answered telephone calls, took messages and
transferred calls to appropriate colleagues.
• Coordinated courtroom proceedings and enforced
adherence to proper procedures.
• Provided assistance to attorneys and court
personnel in courtroom
• Reviewed court documents to process subpoenas,
motions and pleadings.
• Maintained and updated electronic databases to
accurately and securely store court documents.
• Recorded and edited minutes of meetings and
distributed to appropriate officials or staff members.
• Performed routine data entry or document
management.
1993-10 -
1995-06
Office Clerk
Cook County Clerk's Office, Chicago, IL
• Interacted with customers by phone, email, or in- person to provide information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Greeted incoming visitors and customers
professionally and provided friendly, knowledgeable assistance.
• Provided quality clerical support through data entry, document management, email correspondence,
and overseeing operation of office equipment.
• Responded to inquiries from callers seeking
information.
• Managed daily data entry and kept clerical
information accurate and up-to-date.
• Submitted employee payroll documentation weekly
to avoid errors and kept employees paid accurately and on time.
• Assisted with budgeting and financial management to keep office operating within budget.
Education
1996-09 -
1997-05
RMU: Business Administration
Robert Morris University - Illinois - Chicago, IL
1992-09 -
1993-05
SIU: Computer Science
Southern Illinois University Carbondale - Carbondale, IL 1988-09 -
1992-06
High School Diploma
Thomas Kelly High School - Chicago, IL
• Member of the Student Council
Volunteer Work
Over 300 hours of volunteer work.
.
Contact this candidate