Customer Service Human Resources
Resume:
****.*****@*******.***
**** ******* ***, ****** *****, GA
C O N T A C T C A R E E R O V E R V I E W
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Associate's Degree in Business
Management
Georgia Piedmont College
2014 - 2016
GPA 3.8
Diploma - Human Resources
Georgia Piedmont College
2015 - 2016
GPA 3.8
Underwriting Assistant
Dentistry For Children (D4C)
Assisting underwriting to collect information, perform entry and analyze risk factors.
Maintaining accurate records and modifying existing policies.. Acquiring statistical and financial information for leverage to make policy decisions.
·Serve as a liaison for underwriters in order to track, manage, and prioritize insurance applications and other services.
2020-2022
A N T O I N E T T E E V I N S
M A N A G E R / C U S T O M E R
S E R V I C E
Customer Experience Specialist
Athena Health
·Properly managed phone, case, and email queues in accordance to quality standards and production targets. Typical environment included answering high volume call queue while responding to emails and resolving cases, often all at the same time.
·Critically analyze a situation and can escalate issues to the appropriate specialists and then meticulously follow through with them to ensure that the customer is served in a timely fashion.
·Provided exceptional support to clients, partners, and internal employees in accordance to high quality standards and aggressive production targets.
·Remain flexible enough to take on other duties as may be assigned. 2016-2018
Management Skills
Detail Orientated
Interpersonal Skills
Critical Thinking
Communication Skills
Highly enthusiastic customer service professional with more than 20 years of client interface experience. Excellent working knowledge using Microsoft Office, with the ability to easily train, motivate, and supervise employees. Resourceful, organized, and detailed-orientated.
Payment Poster
Statefarm
2018-2020
·Researches any cash application problems, and takes the appropriate corrective action. Assuring data is accurate and submitted in accordance with processing deadlines.
·Determine denial codes to be used for clear communication of the reason for balance due on the statement to patients.
·Ensures all cash is posted to the accounts receivable and balanced to cash received.
·Contact insurance companies on questionable EOB’s.
Contact this candidate