Customer Service Representative
Resume:
Hernesha Timothee
Atlanta, GA *****
********************@*****.***
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
Urban Enterprises - Atlanta, GA
November 2021 to Present
Catering Coordinator
Soirée catering - Atlanta, GA
August 2020 to Present
Catering coordinators manage food operations for special events at hotels, resorts, and other establishments. They meet and greet guests, oversee food presentations, coordinate event and decor tasks, manage staff, and perform administrative duties. Canvasser
CADC LLC - Atlanta, GA
November 2019 to Present
Visiting residential neighborhoods or public areas to gather information about the public's perception of a topic. Their duties include passing out fliers, asking members of the public to fill out surveys or provide signatures and persuading people to adapt their perspective. Canvasser
Gutter protection - Atlanta, GA
Present
Disability Specialist II
MetLife - Remote
January 2020 to September 2022
• Follow established claim policies and practices to resolve claims and issues and make determinations.
• Identify and obtain missing information and input into system.
• Respond to inquiries, handle outbound calls needed, handle customer escalations.
• Manages an assigned caseload of minimally complex claims.
• Develops and maintains strong working relationships with internal and external customers. Product Expert
Intuit - Remote
January 2020 to February 2022
specializes in selling a manufactured good or service. They have access to a complete breadth of knowledge on their product and can answer any question a customer might pose. Customer Service Representative
Maximus Call Center - Fort Pierce, FL
February 2017 to July 2019
• Maintain customer accounts and record account information.
• Oversee customer financial accounts and process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Oversee a team of customer service representatives and ensure they meet monthly quotas.
• Follow communication guidelines, policies and procedures.
• Upgrade and cancel customer accounts by customer request.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
• Reach out to customers via email and telephone to verify account information.
• Ensure customers are satisfied with their purchases or service.
• Assist customers in placing orders, fulfilling refunds and handling exchanges.
• Oversee product recalls.
• Use sales computer technology to maintain customer records and orders.
• Cold call potential customers.
• Inform existing customers of promotions and deals. Education
Associate's degree in Communications
University of Miami - Coral Gables, FL
August 2017 to June 2019
High school or equivalent in High School
Port St. Lucie High School - Port Saint Lucie, FL
2013 to 2016
Skills
• Retail Sales
• Sales
• Communication Skills
• Cash Handling
• Cold Calling
• Upselling
• Data Entry
• Salesforce
• Telemarketing
• Negotiation
• Account Management
• Event Planning
• Catering
• Marketing
• Presentation Skills
• Administrative Experience
Contact this candidate