Customer Service Administrative Assistant
Resume:
Surena Zepeda
Cashier Customer Service Representative
Santa Paula, CA 93060
************@*****.***
Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions. Address customers' needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles. Skills:
• Cash Register Transactions
• Drawer Balancing
• Retail Front-End Operations
• Cashier Audits & Reports
• Customer Service Excellence
• Complaint Resolution
• Store Opening & Closing Procedures
• Stocking & Merchandising
• Loss Mitigation
• Shrink Reduction
• POS Systems
• Inventory Management
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Burlington Stores - Ventura, CA
July 2022 to February 2023
• Answers customer's questions about merchandise.
• Assists customers with purchase decisions. Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
• Approach customers and offer assistance within five minutes of entering the store.
• Offer to start a fitting room or give customers a shopping bag if they hold two or more products in their hands.
• Greet and direct customers as they enter the store Cashier/Customer Service
Vons - Santa Paula, CA
January 2017 to August 2020
• Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions; verify customer ages for alcohol and tobacco purchases; and manage daily till opening and closing procedures. Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience.
• Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles.
• Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift.
• Maintained knowledge of weekly ads, advertised specials and other promotions. Administrative Assistant
UHWDoctor.com - Ventura, CA
August 2016 to November 2016
Ventura, CA
• Scheduled appointments and answered phone calls, messages, and emails efficiently
• Used computers for data base management, word processing programs, internet functions and scheduling among other assignments
• Managed filing system, which included both paper and electronic copies
• Operated office equipment such as fax and copy machines, multi-line telephones, and shredders
• Received payment by cash, credit cards, or automatic debits, issued receipts, refunds or change due to customers quickly and accurately
• Screened patients and created initial exam notes by entering patient information into the computer
• Greeted visitors, ascertained purpose of visit, and directed them to appropriate area Childcare Provider
Private Residence - Santa Paula, CA
November 2012 to July 2016
• Maintained inventory of supplies and managed household finances
• Planned, purchased, prepared, and served healthy and well-balanced meals
• Monitored age-appropriate responsibilities such as cleaning up toys and choosing clothing
• Instructed in basic skills including number and letter recognition as well as hygiene expectations
• Planned and recorded multiple schedules, ensuring all appointments were kept
• Maintained a safe play environment and supervised children's activities Junior Staff
Boys and Girls Club - Santa Paula, CA
May 2009 to September 2009
• Enforced Boys and Girls Club facility rules to maintain safety of students and staff
• Organized and promoted interest in recreational activities, such as arts, crafts, sports, and games
• Greeted new arrivals, explain facility rules, and encouraged participation in activities
• Created an sense of community by developing interpersonal skills among participants Education
Multi Skilled Medical Assistant
Ventura College - Ventura, CA
Diploma
Renaissance High School - Santa Paula, CA
Skills
• Receptionist
• Administrative Assistant
• Customer Service
• Vital Signs
• Phone Etiquette
• Patient Care
• Experience Administering Injections
Assessments
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills and Qualifications
• Certification of Competency for injections and venipuncture
• Trained in medication administration, exam preparation, and laboratory testing
• Versed in sterile and asepsis techniques
• Administrative Assistant experience
• Familiar with medical terminology as well as charting and filing procedures
• Excellent communication skills and interpersonal abilities
• Professional phone etiquette
• Friendly and positive demeanor
Contact this candidate