WORK EXPERIENCE

GUEST DIRECTOR, GATE *

TOUR DIRECTOR, EXPLORICA

****-****

****-****

• Work in a manner, which encourages teamwork to attain targets as a matter of priority, and satisfaction.

• Monitor the behavior of the customers, and ensure everyone remains in compliance with the rules.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

• Received a 90% average customer satisfaction rating.

• Maintain a caring, respectful, positive, and friendly demeanor.

• Mentor, briefing and teaching the new members.

• Respond to requests from customers, answer questions, address complaints or concerns, and communicate in a manner that is respectful and representative of the company.

• Record and report any unusual incident or violation of safety guidelines, and assist in case of emergency.

• Manage a wide variety of people and situations diplomatically and professionally as a representative of the company.

• Act as an administrative including date entry, general paperwork, file keeping, paying all bills, accommodations, taxes, etc.

• Closed sales at 70% rating.

SKILLS

Ø Leadership and Time management.

Ø Enthusiastic and Friendly.

Ø Customer focused with high standards of customer expertise. Ø Ability to work independently or with a team.

Ø Proactive problem solver.

Ø Strong written and verbal communication skills.

Ø Very organized and disciplined.

Ø Value based selling and skilled negotiation.

Ø Computing: Excel, Word, PowerPoint, Slack, Trello, Zoom, Dropbox, Drive, Skype.

“References available upon request.”

EDUCATION

MASTER OF BUSINESS ADMINISTRATION 2018

EAE, School of Business.

2006

Inforem, Institute of employment and training.

BACHELOR S DEGREE IN LAW

2002

UCM, University Complutense of Madrid.

LANGUAGES

PROFILE

Highly motivated Experience Director

with 15 years of experience leading

groups with a focus on customer

satisfaction and sales. In addition, I

utilize the best of my abilities in a team

and as an individual to achieve the

objectives of the company.

Joaquin Chaparro

Experience Director

ENGLISH

FRENCH

ITALIAN

PORTUGUESE

GERMAN

CHINESE

+34-629******

adxyyr@r.postjobfree.com

Crta.de la base nº 6 4ªB

28850 Torrejon de Ardoz

Madrid - Spain

MASTER OF INTERNATIONAL RELATIONS AND

FOREIGN TRADE.

SUPERVISOR AND WAITER,

SPANISH TAPAS BAR (AUSTRALIA)

LAWYER IN PRACTICE, TEMIS LAWYERS FIRM

2003-2004

2002

• Responsible for the efficient day-to-day running of the restaurant operations and to supervise catering.

• Work in a manner, which encourages teamwork to attain targets as a matter of priority.

• Provide customers with high quality product and satisfaction.

• Help prepare the legal arguments, draft pleading and motions to be filed with the court, and assist attorneys during trial.

• Organize and track files of all-important case documents and make them available and easily accessible for the senior attorneys. SPANISH

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