Technical Support Program Manager

Thurman C Becker

(Cell) 732-***-**** *************@*****.***

SUMMARY

Knowledgeable professional in systems integrations with exceptional communication and problem solving skills. Dependable and Trustworthy and ready to be challenged. Seeking an opportunity developing, training and solutions for a small to medium-sized business. SKILLS

• Vendor contracts and relationships • Client management

• Customer centric solutions • Project leadership

• Program implementation • Decision making

• Testing and results analysis • Project planning

• Oral and written communication • Team oversight

EXPERIENCE

Technical Program Manager, Dalemark Industries, Inc. March, 2001 – Current, Lakewood, NJ I designed and built interfaces for sub-assemblies in the printing systems. I am the Remote Technical Support for printing systems.

• Designed and implemented [Solutions] to achieve [Customer Requirements]

• Reviewed, analyzed and recommended software solutions that would be an ideal fit for project specifications.

• Prepared and presented technical proposals for clients.

• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization’s budget.

• Served as operating system expert, providing technical support for entire organization.

• Developed strategic vision and drove key departmental objectives.

• Analyzed and resolved application issues escalated from customer support and other departments with 100% success rate.

• Worked closely with clients for the duration of projects.

• Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.

• Designed complex interfaces to support third party systems.

• Traveled to client sites and answered questions via phone, Skype and email so that issues were remedied in a timely manner.

• Managed onsite testing for customers as required by the project’s specifications.

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