Customer Service Store Manager
Resume:
Toshia Lee
*********@*****.***
Phoenix, AZ 85001
SUMMARY
Honest Cashier skilled at managing money, merchandising stock and
assisting customers with locating desired items. Excellent oral and written
communication, listening and time management skills with strong
attention to detail and superior work ethic. Consistently accurate in drawer
reconciliation.
SKILLS
« Product and service sales « Issue resolution
« Productivity standards
Returns and exchanges
« Drawer balancing * Scanner operations
* Cash handling « Cash register operation
« Merchandise restocking « Inventory processes
« Customer assistance
EXPERIENCE
Cashier Assistant
Tulare, CA
Flying] Travel Center/ Aug 2019 to Aug 2020
« Helped supervisor control customer flow and backed-up lines by
running registers during busy periods.
+ Swept and mopped front end during shifts to maintain professional
appearance.
« Handled merchandising and restocking needs for multiple checkout
lanes.
« Inventoried stock and placed new orders to keep supplies within
optimal levels for expected demands.
« Maintained work area in clean and neat manner.
* Backed up cashiers ringing up large number of customers by
bagging products.
* Wiped down counters and conveyor belt to remove debris and
maintain cleanliness.
* Prepared food, including hot,, cold and ready
+ Items.
Manager
Lemoore, CA
Little Caesars Pizza/ Sep 2015 to Aug 2019
* Trained employees on additional job positions to maintain coverage
of roles at all times.
+ Assigned tasks to associates to fit skill levels and maximize team
performance.
* Monitored supplier operations to verify quality, delivery schedule
and conformance to contract specifications.
« Managed shifts in absence of store manager to deliver excellent
customer service while promoting sales.
* Organized store and maintained high standards for cleanliness of
parking lot, restroom and stockroom:
* Coordinated ordering, receiving merchandise, pricing and stocking
to maintain appropriate product levels on shelves.
* Completed daily sales reports and analyzed metrics to identify
trends.
+ Maintained team progress against performance targets by
motivating staff and proactively resolving department-level issues.
« Established and created training programs to enhance employee
knowledge of best practices, resulting in improved customer
satisfaction.
« Greeted and encouraged feedback from customers to implement in-
store operational changes.
EDUCATION AND TRAINING
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