General Manager Customer Service

John Crittenden

** **** **** **. *****, NH ***** ********@*****.*** 603-***-****

Professional Summary:

Motivated and resourceful individual with 5 years’ experience as a multifaceted kitchen and restaurant manager. Driven to set high expectations and create outstanding service standards. Possesses the ability to maintain and improve revenue, reduce turnover, and create positive customer relationships. Skills:

• Adaptable • Ability to use discretion

• Effective communication skills • Handling / prioritizing multiple tasks

• Detail oriented / organized • Ability to maintain a budget

• Creative problem solving • Self motivated

Work Experience:

Wing-itz General Manager May 2021 – Present

All Locations

• Managing 90+ employees

• Facilitating all store manager meetings

• Training and developing management staff

• Building positive customer and vendor relationships

• Negotiating food costs with vendors

• Developing and maintain new menu items and costs

• All responsibilities of a kitchen manager and general manager, just on a larger scale for all four locations Wing-itz General Manager January 2021 – May 2021 Hampton Location

• Overseeing both the back and front of house staff

• Assisted in developing a new POS system

• Opened the Hampton location as the general manager

• All responsibilities of a kitchen manager, with the above added responsibilities Wing-itz Kitchen Manager July 2018 – January 2021 Portsmouth Location

• Creating menu items

• Maintaining food and labor budget

• Serving excellent quality food

• Training and developing kitchen staff

• Maintaining a clean and organized kitchen

• Writing schedule

• Effectively communicating with food vendors

• Hosting and running events

• Creating and facilitating a positive work environment

• Completing opening a closing procedures and managing deposits Chili’s Bar Manager June 2017 – June 2018

• Creating and maintain seasonal drink menu

• Liquor budgeting and ordering

• Scheduling

• Bartending

• Development of staff

• Provide excellent customer service

John Crittenden

29 West Knox Rd. Dover, NH 03820 ********@*****.*** 603-***-**** Education:

• Dover High School Class of 2007

Certifications:

• Serve Safe 2018

• CPR Certified 2018

References:

Available upon request

Contact this candidate