Customer Service Accounts Payable
Resume:
EXPERIENCE
Business Office Manager
October **** - Present South Shore Hospital Corp, Chicago,
IL
Lead Biller/Assistance Manager
May 2008 - December 2015 Roseland Hospital, Chicago, IL Medical Biller, Accounts Receivable
February 2004 - January 2014 Rush University Hospital, Chicago, IL
Analyzed financial data and prepared accurate and timely reports for senior management.
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Streamlined back-office operations and improved customer service by introducing new technology and automating processes.
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Negotiated and managed contracts with vendors and
suppliers to secure necessary goods and services at competitive prices.
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Ordered office supplies within budgetary guidelines to maintain inventory control.
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Adjusted staff scheduling to achieve optimum customer care based on assessments of departmental needs and staff capabilities.
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Analyzed weekly payroll reports to address associated payroll concerns.
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Submitted and reviewed invoices to accounts payable for administration.
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Expedited billing and collection procedures to maximize revenue and cash flow.
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Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
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Helped oversee the daily operations of the store, managing staff and inventory.
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Oversaw daily financial transactions and managed cash flow to suppport profitability.
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Resolved customer complaints and handled refunds and returns to promote satisfaction.
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CONTACT
************@******.***
Blue Island, IL 60406
CAREER OBJECTIVE
Motivated professional with
experience in handling administrative
tasks, financial operations and
customer relations. Proven track
record of effectively managing
multiple tasks and providing
excellent customer service. Skilled in
developing and implementing
systems to ensure accurate financial
information. Excellent communicator
and problem solver and dedicated to
providing exceptional administrative
support. Dynamic leader with strong
background contributing to process
improvements and
changeimplementation. Skilled
analyst and problem-solver focused
on eliminating operational gaps
andoptimizing services. Provide team
members with the knowledge and
tools to succeed in fast-
pacedenvironments. Proactive
professional with 20+ years of
experience and proven knowledge of
customer-driven management,
RHONDA FAIRCHILD
BUSINESS OFFICE MANAGER
• Entered billing information into accounting software systems. Protected confidentiality of sensitive information to comply with HIPAA guidelines.
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Resolved patient billing issues and communicated with insurance carriers.
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Performed claims research, appeals and related follow-up using medical systems and software.
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SKILLS
• Office Management Software
• Error Reviews
• Inquiry Requests
• Credit and Collections
• Office Supplies and Inventory
• Accounts Payable and Receivable
• Accounts Payable and Receivable Auditing
• Financial Counseling
• Office Administration
• Material Preparation
• Petty Cash Disbursement
• Employee Performance Management System
• Customer Service Management
• Billing and Invoicing
• Departmental Support
CERTIFICATIONS
• Medical Biller & Coding
REFERENCES
References available upon request
entrepreneurial leadership, and long-
range planning.
Contact this candidate