Administrative Assistant Front Office

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Administrative Assistant Position

Dear Sir/Madam

I am writing to express my interest in the Dental Front Office job opening. I believe my

years of working experience as an Dental Front Office makes me a suitable candidate

for the position.

I trust that my outstanding ability to organize and prioritize enable me to perform efficiently in any Dental Practice.

·Answering multi-line phone and transferring calls to the appropriate department, or other office staff member.

·Greeting and interacting with a high volume of patients in a friendly and professional manner and assisting them in registration and other services.

·Utilizing a variety of software programs including Microsoft Office, Microsoft Excel, and other appointment scheduling system such as Dentrix, Open Dental and Autopia.

·Meticulously maintaining, organizing, and extracting medical charts, patient records while managing confidential information with utmost integrity

·Operating the general email account and calling patients.

I have a good command of English, both oral and writing which are essential in passing on information and messages accurately between the patients, staff, and doctors. I completely enjoy working in this type of challenging environment due to my diligent nature and ability to multitask and swiftly adapt to distinct roles.

Please do not hesitate to contact me for further information. I believe that I would be a

significant addition to your team and hope to contribute to the success of your Office. I

available for interview at your convenience.

Sincerely,

Mirianne Brewster

Professional Summary

Proficient Administrative Assistant with over 15 years of office experience, specializing in administrative work, problem solving, planning, and optimal assistance. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program, or office filling system.

Skill

·Computer proficiency

·communication skills

·information collection and management

·planning and organizing

·accuracy

·customer service skills

·teamwork

·initiative

·adaptability

·confidentiality

Work History

2000/2006

Panda Supermarket Inc. – St. Joseph, Barbados

Office Administrator

·Resolved issues quickly through meticulous Research and quick decision making.

·Conferred with customers to understand needs and finalize purchase orders.

·Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

·Established favorable relationships with vendors and contractors.

·Maintained functional and orderly building areas to deliver professional appeal to customers.

·Promoted store offerings through newspaper advertisements, and brochures to attract new Customers.

·2006/2018

·Aesthetic Dental Barbados – 3rd Avenue, Belleville, St. Michael, Barbados WI

·Office Manager

·Manage Dental staff and billing process.

·Calculate patients benefits and balance, statements.

·Posted treatment, posted payment, insurance updates, phones, daily schedule.

·Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating records.

·Maintained impeccable office organization to support efficiency.

·Professionalism and performance objectives.

·Updated details in company database by keying in customer contacts and delivery dates.

·Payroll, Taxes A/R, A/P, financial arrangements, implemented accounts as needed with collection agencies, Insurance submission with Dr’s note and x-rays, and submitted pre-authorizations to insurance companies for patient treatment as needed.

·Managed office inventory and placed new supply orders.

·2019/2022

·1164 FAMILY MEDICINE

·Administrative Assistant

·Welcoming and directing the patients.

·Create and update records.

·Answer and manage incoming calls.

·Coordinating meetings and appointments.

·Prepare claim form for insurance.

·Prepare and mail billing statement.

·Dispatch lab work appropriately.

·Maintain a professional reception area.

·collect and receipt payments from patients at time of treatment.

·2022/2023

·Seiden Dental Excellence

·Front Office/Administrative Assistant

·Greet patients.

·register new patients according to established office protocols.

·assist patients to complete all necessary forms and documentation.

·verify and update patient information.

·inform patients of dental office procedures and policy.

·move patients through appointments as scheduled.

·enter all relevant patient information into data system.

·maintain and manage patient records in compliance with privacy and security regulations.

·answer and manage incoming calls.

·respond and comply to requests for information.

·schedule patient appointments.

·confirm upcoming appointments and recalls according to office protocol.

·check daily appointment schedule.

·arrange patient charts for next day appointments.

·fill in cancellations and no-shows.

·organize referrals to other medical specialists.

·dispatch lab work appropriately.

·collect and receipt payments from patients at time of treatment.

·inform patients of financial treatment plan options

·arrange payment schedule with patients.

·prepare and mail billing statements.

·prepare claim forms for dental insurance.

·arrange supporting documents for insurance claims.

·sort and distribute incoming and outgoing post.

·update patient education materials.

·maintain a professional reception area.

·safeguard patient privacy and confidentiality.

Education & Training

High School Diploma

St. Ursuline Convent School

Barbados O’ level Institute

Capitol Business Solutions

Barbados Community College

Contact this candidate