Administrative Assistant Bodily Injury
Resume:
HENRIETTA JEFFERSON BROWN, SCLA
Desoto, TX 75115
**************@*****.***
PROFILE
Highly motivated, goal directed, result oriented Bodily Injury Ligation Claims adjuster with excellent oral and written communication skills. Able to adapt well to new environments, hard worker, team player, and committed to do what it takes to assist the company in obtaining maximum results.
SUMMARY OF QUALIFICATIONS
Over 30 years of direct claims handling experience
Licensed in the following states, Alabama, Arizona, Connecticut, California, Florida, Minnesota, Montana. Oregon, Rhode Island and Texas. Also handled claims in the following states.
Oklahoma, New Jersey, Pennsylvania, Tennessee, Indiana, Illinois, Massachusetts, Missouri, Pennsluvania, Wisconsin, South Dakota, Maine, Louisiana, District of Columbia and Ohio.
Strong comprehensive knowledge of Tort Law contract law and liability concepts applicable to Products, Automobile, Garage and General Liability Claims.
Knowledge of policy contracts, the ability to analyze and interpret policy coverage and their application to and apply the applicable coverage.
Able to recognize subrogation potential in a timely manner.
Excellent leadership, decisions making, problem solving analytical and time management skills.
Dependable, loyal and the ability to develop and maintain excellent rapport and management client and co-workers.
PROFESSIONAL EMPLOYMENT EXPERIENCE
Liberty Mutual Insurance Company: Sr. Claim Specialist – 2011- 2016
Handling Commercial, Auto, General Liability claims. Ligation Represented the company in attending mediations and Trails.
BROADSPIRE, a Crawford Company, TPA and Gallagher District Service, Inc: TPA Arlington, Texas:
Senior Claims Complex Examiner – June 2003-2011
Dedicated unit for First America, formally known as Laidlaw Transportation Service
Hired as a Complex Examiner to investigate commercial lines bodily injury and property damage loses with high risk, high complexity, and severity through aggressive claims handling.
Evaluated and settled all bodily injury claims within my settlement authority and requested services.
Prepared detailed Home Office report for internal management and Client.
Participate in roundtable decisions on cases with high exposure, and complexity with internal superiors and well as with the Client.
Attend all mediations, settlement conferences and trails as warranted.
Assigned and managed all litigated files, to defense attorneys.
Reviewed cases with defense counsels to determine what was the most cost effective strategy for the file.
Conducted legal expense bill audits.
Handled one of the largest clains in Laidlaw ransit’s history. A 2006 Huntisville,Alabama bus accident which involved 4 fatalities and 36 seriously injured plantiffs. All of the case were in litigation. As the handling adjuster was responsible for the day to day operation of the claimx.
Proactive claims handling asured all claims were handled propertly and was concluded in a timely fashion.
Fireman’s Fund Insurance Company, Dallas, Texas: Administrative Assistant – 1977-2002
Career started at Fireman’s Fund as an Administrative Assistant and learning all phases of the claims department.
Claims Assistant – 1980-1984
Managed Minor to moderate claims in Personal lines., in Texas, Oklahoma and Louisiana.
Assigned claims to Independent adjusters and was responsible to their reporting.
Claims Representative – 1985-1990
Managed moderate to Complex Personal Lines, Commercial Lines and trails as warranted.
Reported cases to Home Office that met Home Office reporting criteria.
Sr. Claims Representative – 1991-2001
Investigate heavy Commercial Lines Bodily Injury and Property with complexity as severity.
Analyze coverage and identify any coverage issues and draft coverage letters with recommendations
Establish and maintain adequate reserve throughput the life of the file.
Manage file handling through diary management.
Evaluate and settle claims to avoid litigation if possible.
Conduct agency calls on dedicated accounts.
Work closely with SIU and Loss Control to minimize client exposure.
Worked as a Sr. Claims Examiner on a dedicated TPA account for one of the largest rental agencies for 2 and half years, handling high complexity and severity Commercial claims, which involved multiple fatalities and serious type claims in multiple states.
EDUCATION
Associate of Arts, December 2012, University of Phoenix
American Education Institute Senior CLAIM Law Associate Designation
Prairie View A&M University, Prairie View. Texas – 1973-1974 (Nursing)
Numerous Continuing Education courses
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