Customer Service Call Center
Resume:
Carolina Sanchez
Camarillo, CA
*********@*****.***
Expert to work in a sometimes emotionally demanding role that requires patience, professionalism and sensitivity while interacting with consumers experiencing financial and emotional stress. Able to work weekends and overtime, as needed. Highly organized and detail oriented. Ability to work in a fast- paced, metrics-driven environment. Proficient with basic internet searches, data entry, Microsoft Word, Excel and Outlook. 10-key by touch, Bi-lingual.
Authorized to work in the US for any employer
Work Experience
Senior Contact Specialist
211 Interface - Camarillo, CA
November 2020 to Present
• Established clear and effective communication using good contact techniques and active listening in a non-judgmental way.
• Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan.
• Provided thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s needs.
• Helped caller address any perceived barriers or challenges to getting assistance.
• Used direct intervention and advocacy when needed as agreed to by the caller.
• Conducted complete and accurate interviews and captured all required data into I&R software.
• Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality.
• Demonstrated a willingness and ability to work with difficult callers or calls using accepted techniques and principles.
Customer Service Administrator
Pacific Water Conditioning - Oxnard, CA
June 2019 to May 2020
• Assisted customers with a wide variety of potential issues, including order placement, order status updates, order modifications, delivery issues, and product issues
• Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors
• Communicated with customers to resolve outstanding payments and develop payment plans
• Created invoices as well as billing to submit to clients
• Scheduled new and follow-up appointments, processed payments and new customer paperwork, and documented all data into the company software system
• Brought forth excellent customer service skills and a commitment to customer satisfaction. Sales Manager
Jag10 Tools & Supplies - Oxnard, CA
June 2017 to June 2019
• Deliver prepared sales talks, memorizing scripts that describe products and service potential customers to purchase a product or service or to donate
• Explain products or service and prices, and answer questions from customers
• Obtain customer information such as name, addresses and payment method, and enter orders into system.
Education
Baldwin Park High School - Baldwin Park, California, US Skills
• Billing Invoices Payments Excellent Customer Service Skills Call Center Operations HMIS Microsoft Office Microsoft Outlook iCarol Community and Social Services Problem Solving Skills Crisis Intervention Homeless Services Spanish Language Disaster Recovery Spanish Assessments
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
September 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative support professional fit — Proficient September 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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