Customer Service Data Entry

Gail Anderson

**************@*****.*** 727-***-**** Tarpon Springs, FL

OBJECTIVE

To secure a Customer Service/Data Entryw Assistance/Admin role where I can utilize my exceptional communication and organizational skills to provide excellent customer service and administrative support.

WORK EXPERIENCE

ADT Health LLC

Payment Poster Oct 2022 - Present

• Post payments into system and ensure accuracy of client information.

• Answer phones and generate letters.

• Balance all payments to the penny using Aprima and Mastermind software. PSCU-Remote

Fraud Prevention Specialist Aug 2021 - Sep 2022

• Monitored and analyzed credit card activity to detect and prevent fraudulent activity.

• Conducted inbound and outbound customer calls to verify suspicious activity.

• Implemented measures to protect customers’ information and secure credit card use. Home Point Financial

Collateral Review Specialist Apr 2020 - Aug 2021

• Conducted reviews of documents to ensure accuracy prior to funding.

• Acted as a liaison between internal teams and external parties.

• Made corrections to documents in order to meet bank requirements. Baycare Safety Harbor, FL

Security O8cer II Aug 2014 - Feb 2020

• Maintained safety and security standards with discretion and integrity.

• Monitored check in/out, providing friendly customer service for all guests.

• Escorted patients and visitors with care and respect. First American Title Clearwater, FL

Escrow Specialist 201J - Wun 2017

• Assisted with data entry and ensured accuracy of information.

• Scheduled and oversaw closing processes.

• Managed multiple departments, including Records, warehousing and Vendor Management. Stewart Title Tampa, FL

Title Processor II Sep 201J - Sep 201J

• Managed lien searches, 'udgments, and liens to ensure accuracy and compliance.

• Ordered HOA Estoppels and pay offs, surveys for easements.

• Met strict deadlines while managing a high volume workload. Pinellas County Jail Central Division

Criminal Wustice Specialist 2001 - 2002

• Supervised and monitored inmate activities.

• Completed Sheriff's Academy training.

• Provided support to the Department of Wuvenile Wustice. EDUCATION

Countryside High School Clearwater, FL

High School Diploma

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