Customer Service Representative
Resume:
Resume
SHERIA ROBERTSON
*** *. ********* **. *******, Ga 30318
adxymv@r.postjobfree.com
Objective
To obtain employment as a customer service specialist in a dynamic company.
Profile Statement
A self-motivated professional with over 9 years experience in the customer service industry. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. A strong sense of urgency ensures customer satisfaction and improved customer retention levels. The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service. Verified achievement of performance bench marks in all areas.
Work Experience
Customer Service Representative
Verizon, Atlanta, Ga
January 2018 - 2020
●interact with diverse customer base in person and telephonically
●provide detailed information on services and products to customers
●recommend service and product options to meet customer needs
●demonstrate and instruct on products
●open new customer accounts
●complete and process contracts
●schedule and follow up on installations and service calls
●manage service, product and billing inquiries and complaints
●conduct customer satisfaction surveys and generate business through follow up
●maintain records of all customer interactions and transactions
●produce weekly reports for management
●achieve performance objectives in all areas consistently
Customer Service Agent
ABC Answering Service, Norcross, GA
September 2014 - November 2018
●performed customer verifications
●entered, processed and expedited customer calls
●prepared all email correspondence relating to customer services
●addressed customer account queries and problems
●provided ongoing support to customers
Education
Dekalb Technical, Decatur, GA
BA Social Science, 1998
Diploma in Customer Relationship Management, 2000
Technical Skills
●MS Office
●CRM software - Siebel and SAP
●data entry and collation skills
●numeracy skills
Core Competencies
●communication skills
●customer service orientation
●problem-solving
●information management
●organization and planning skills
●accuracy
●persuasive ability
●stress tolerance
References
Available on request
Contact this candidate