Customer Service Data Entry
Resume:
Margaret Mendoza
Lindsay, CA, US
****************@*****.***
SKILLS:
- Multi-Task Management
- Complaint Resolution
- Bilingual in Spanish
- File/Records Maintenance
- Reports Generation and Analysis
- Client-Focused
- Service Standard Compliance
- Multi-Line Phone Talent
- Recordkeeping Strengths
- Customer Service
- Computer Literate
- Professional Telephone Demeanor
- Data Entry
- Safety Measures
- Quick Learner
- Time Management Skills
- Customer Needs Assessment
- Report Preparation
EDUCATION:
- High School Diploma, Wilshire Learning Academy, 2007
- Japanese Studies, Los Angeles City College, 2024 WORK HISTORY:
Contact Representative TEKsystems El Segundo, CA 10/21 - 02/22
- Provided a superior bilingual customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Conducted research and exploration to resolve customer issues, implementing solutions and escalating unresolved issues to upper management.
- Gathered customer feedback and made recommendations to improve processes and ensure customer satisfaction.
- Managed account data by initiating account access and establishing it in the database.
- Established a collaborative service environment to enhance customer support.
- Stayed up-to-date on cases and service changes.
Front Office Receptionist JVS West Los Angeles WorkSource Center Culver City, CA
2/14 - 5/14
- Provided expert clerical support to internal staff, managing phone calls, records, deliveries, and correspondence.
- Prepared packages for prompt delivery and coordinated smooth hand-offs to staff.
- Offered prompt and courteous service to visitors, completing check-ins and verifying paperwork.
- Routed incoming calls to the appropriate personnel and departments.
- Supported office needs by writing professional and error-free letters and memos.
- Maintained well-organized workspaces and stocked supplies to meet demand.
- Organized physical files and digitized records for easy access and updates.
- Efficiently managed a multi-line phone system and created a positive first impression for callers.
- Supported company employees with clerical tasks such as copying, faxing, and filing.
- Greeted visitors and customers, providing assistance and answering questions. CSR Aston Carter Torrance, CA
9/22 - 9/22
- Provided detailed product/service information and recommendations to customers.
- Handled customer requests and inquiries about merchandise, sales, and pricing.
- Implemented strategies to meet customer needs, resolve concerns, and ensure satisfaction.
- Reviewed account and service histories to identify patterns and prevent future problems.
- Assisted customers with a wide range of questions and resolved issues promptly.
- Maintained accurate customer account data through manual form processing and digital updates.
- Utilized standard office equipment and computer programs.
- Reviewed account and service histories to address patterns and issues.
Contact this candidate