Marcus B. Blakey

*** *. ****** ***** **. Phoenix, AZ 85014 480-***-**** adxylj@r.postjobfree.com

Objective

Highly experienced Senior Training and Development Specialist Looking for high paced employment in a company that values motivation, the ability to learn and a solid work ethic. The ideal employer would be able to utilize my current skills while providing me the opportunity for growth..

Education

IBEW Local 595 San Leandro, CA

Bachelor’s in Electrical Construction July 20, 2011

Experience

December 2017 – December 2022

Senior Training & Development Specialist American Home Shield Phoenix, AZ

Hosting 8-week new hire training classes in both the Customer Service and Authorizations departments for this Home Warranty Company. Also taking part in the development of training materials alongside the Instructional Design Team. Worked directly with LMS admin and ability to manage, modify and administer the LMS system and process. LMS systems knowledge includes, Venu, Jira, Adobe, Blackboard, Google Classroom, Easy LMS, Workday among many others.

May 2017 – December 2017

Authorizations Specialist American Home Shield Phoenix, AZ

Call center agent skilled in assisting contractors and technicians with service requests that were initiated by customers of Home Warranty. Creating invoices, handling denied claims, data entry and cost awareness were some components of this position.

November 2012– May 2017

Team Manager/Trainer AppleCare Technical Support Las Cruces, NM

Hosting 3-week new Advisor training and ongoing training classes for groups of 21 or more. Assuring that the Advisors are well equipped to provide technical support to iOS, CPU, Spanish, Chat and Asia Pacific customers. Managed a team of 4 trainers to assure consistency in training behaviors and delivery. Provided Team Manager support for several teams in all departments. Served as the on-site LMS admin to track, manage, modify and administer the LMS system and process. LMS systems knowledge includes, Venu, Jira, Adobe, Blackboard, Google Classroom, Easy LMS, Workday among many others.

Awards & Acknowledgements

ATD Master Trainer Certification

Apple Care Accredited Trainer