Customer Service Full Time

Heron O. Jarillo Gonzalez

Phone: (cell) 415-***-**** E-Mail: ******@*****.***

Objective

To continue to grow within the hospitality industry, further my career, & make guests happy with great drinks.

Experience

Alden & Harlow [May 2020-Dic 2023]

Bartender (mixologist) @40 Brattle St. Cambridge MA 617-***-**** prepper the bar for service. Make drinks, respond questions about wine food drinks to a guess.

Provide exceptional experience to all guess.

Wellington [May 2018-May 2020]

Bartender (Mixologist) @75 Leonard St. Belmont MA 617-***-**** create drinks every day for our costumer, on side of the seasonal cocktail menu; Keep the bar clean and organized.

75 on Liberty wharf [Aug 2013-may 2018]

Bar Manager (Head Bartender) @220 northern Ave. Boston MA 617-***-**** create new drinks every season, wine list, liqueur inventory, ordering liqueur and wines, train new staff open, close the restaurant, reports and money etc.

Boston intercontinental Hotel [May 2013-Feb 2019]

SPA @ Intercontinental @ 510 Atlantic Ave Boston, MA 617-***-****- working as a spa runner I help uphold the high standards of a luxury hotel environment

The intercontinental Hotel SF [Feb 28th 2008-May 2013]

Luce Restaurant & Bar 888 @ 888 Howard Street SF, CA 415-***-****- a member of the Intercontinental hotel & Luce ‘s original opening team as bar staff, helped Luce become the Michelin Star Restaurant it is today

Soho Lab/Skechers [5/05-2/09]

women & men’s urban footwear retailer, Market Street SF, CA 415-***-****- a long time employee in sales & stock at Soho Labs recently closed location, then part time at sketchers new Powel street store

Water Bar [11/07-4/08]

399 The Embarcadero, SF CA 415-***-****- part of the opening team as a food runner, helped to set & define the standards for what Water Bar is now

Le Colonial [5/05-5/07]

20 Cosmo Place, SF, CA 415-***-****- worked as a food runner, bar back, bus boy, door man & cocktail server at this upscale fast paced French Vietnamese Restaurant, Bar & Night Club

Aldo [2/02-3/05]

844 Market Street, SF, CA 415-***-****- Key Holder/Assistant Manager responsible for money handling, paperwork & supervision of coworkers

Qualifications

I have 20 years’ experience working in the customer service industry in San Francisco. My skills are varied and adaptable coming from a wide background of establishments. I am a strong capable person with a solid work ethic among my, many strengths. I know standard & specialty cocktails, beer, wine & grappa. Fluent in English & Spanish.

References

Orlando Marquez-Former Luce Assistant F&B Manager cell 404-***-****

Nathaly Moy – General Manager 75 on liberty wharf cell 617-***-****

Jean Barroso – Manager wellington Belmont cell 617-***-****

Contact this candidate