Customer Service Entry Level
Resume:
JESSICA
WALKER
August,Georgia *****
*****************@*****.***
**************@*****.***
Objective
To obtain an entry-level position that helps to build upon and utilise my collegiate and community experience and activities.
Skills
Proficient at Microsoft words (50wpm)
Advance level manager/accounting/shift leader
Previous experience in nutrition assistance
10+ customer service experience
Education
Miller-Motte College March 2015
Bachelor of Medical Billing and Coding
Virginia College August 2013
Certificate for Medical Billing and Coding
Lucy C Laney High School August 2002- June 2006
High School Diploma
Experience
Amazon Fulfillment Associate
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Receive and understand work orders to determine the type and quantity of items ordered by customers.
• Obtain storage location information from the merchandise database to assist in locating the item.
• Locate items in storage areas and compare the information on them with work orders to ensure conformance.
• Pick items from storage areas using forklifts for large boxes, and transport them to examination areas.
• Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties.
• Properly record all picked and packed items into the Amazon order database.
• Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them.
• Ensure that all documentation regarding packed items is generated from the system and handed over to the delivery personnel.
• Arrange all incoming shipments in designated storage areas according to established protocols.
• Keep the warehouse area clean and maintained at all times and perform minor repair and maintenance work on equipment such as forklifts and pallet jacks. Dollar General
Assistant Manager April 2021-Febuary2022
• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
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• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability. Lower Savannah Council (Best Friend Express)
Public Transportation Driver
• Transport people from one place to another on a transit bus.
• Operate bus by applying brakes, starting and stopping engine.
• Drive regular routes on a schedule.
• Announce next destinations.
• Transport passengers on chartered trips or sightseeing tours.
• Drive through traffic and obey traffic laws.
• Deal with unruly passengers.
• Stop frequently, often only a few blocks apart and when a passenger requests a stop.
• Collect fares and issue change.
• Answer questions about schedules, routes, and transfer points.
• Report accidents or other traffic disruptions to a central dispatcher, and follow directions when using an alternate route.
• Assist disabled passengers.
• Check the bus tires, lights, and oil and do other basic maintenance.
• Follow state and federal transit regulations.
• Keep passengers informed of delays.
United States Census Bureau
Census Enumerator October 2020
Enumerators complete their research in specific areas. By reviewing their assigned field and preparing an efficient route. Once a route is planned, census takers travel to designated households and 4
conduct interviews with residents. They must identify themselves and help individuals complete a census form.To assist residents by reading forms and answering questions about the census. Census takers are also responsible for verifying household addresses and ensuring that all maps and address lists are correct. They correct any discrepancies they encounter in existing census data. For example, they may be sent to a unit that is vacant or no longer considered a household. Enumerators must also leave a notice of their visit at households that are occupied but vacant at the time of their visit. All collected census information, as well as documentation of hours, miles and expenses encountered by the census taker, are reported to a U.S. Census Bureau crew leader. T-Roc
Wireless Specialist October 2019-2021
• Require to multi-task and manage time accordingly and successfully work in a constant fast-pace environment.
• Work without supervision providing exceptional customer service to all current and potential Verizon customers via walk-in and phone.
• Assist manager in all facets of business; consisting of daily procedures, POS system routines, and bank deposits.
• Used inventory and sales POS system to provide cost efficient solutions to control inventory and increase gross profit of store.
• Conduct internet and wireless phone service presentations in public settings.
• Maintain above-average knowledge of brand technology in order to troubleshoot devices for clients.
• Provide troubleshooting support to end-user onsite and remotely at other Samsung affiliate companies.
• Work with network implementation managers and network design teams to successfully launch internet circuits.
• Attend formal and informal training to better understand Verizon technology and services to better assist customers.
• Discuss cellular equipment operation over the telephone to explain equipment usage and to troubleshoot equipment problems.
• Lead various store meetings, facilitating open communication among different departments, and identifying ways to improve store efficiency. 5
• Serve as a wireless consultant for a company that specialize in wireless communication services and technology for customers and businesses.
• Service jewelry and watches upon request
Blue Bell
Shift leader March 2019-June 2019
Overseeing team members throughout shifts.
Ensure production goals are met. Logging in total
Sales and taxes using Daily Log.
Richmond County BOE
Nutrition Assistance October 2016-September 2018
Prepare food and beverage items for students and staff. Serve food items that meet mandated nutritional meals requirements. Maintains stockroom for ensuring clean/safe work area. Walmart
Customer Service Associate July 2013-September 2013 Listen attentively to customer needs and concerns. Clarify customer requirements through first contact resolution Flexible with ability to adapt to change quickly verifying Customer understand the information and answer.
Circle K
Cashier/Customer Service June 2010-March 2012
Greet customers and respond to customer request in a timely manner. Handle routine issues such as answering phone calls and assisting with Other duties. Maintain broad Knopf products and services at hand. Communicate effectively with customers.
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