Customer Service Representative
Resume:
DaNessa Carter
Katy, TX
***********@*****.***
OBJECTIVE:
To obtain a position that utilizes my managerial skills and work experience
EDUCATION:
2006 Oral Roberts University Tulsa, OK
2.5/4.0
2004 Danville High School Danville, IL
3.0/5.0
WORK EXPERIENCE:
Rural Carrier Mail Associate
2020-Present
United States Postal Service Cypress, TX
Sort mail in delivery sequence for assigned route
Deliver mail along a prescribed route, collect money and receipts for accountable mail
Pick up mail/packages from customers’ roadside boxes
Prepare mail for forwarding and maintain records for change of address
Prepare a daily trip report and maintain a list of customers on the route
Customer Service Representative
2019-2020
Genpact-End Client Supporting- Dollar General Danville, IL
Answer incoming phone calls and/or initiate outbound calls
Log details and document each call into our CRM tool
•Respond to and manage email traffic using web based email application
•Provide an enhanced customer experience with each and every interaction
Special assignments, projects and reports as assigned by supervisor
Machine Operator
2014-2018
ThyssenKrupp Danville, IL
●Filled company orders accurately
●Trained new employees
●Floated to other departments to ensure company production
●Worked on team to brainstorm ideas for new company development
Assembly Line Worker
2013-2014
Trillium Staffing Solutions Danville, IL
●Filled company orders accurately
●Floated to other departments to ensure company production
Event Specialist
2010-2013
Crossmark Champaign, IL
demonstrated knowledge of products, accessories and
services to build sales
practiced suggestive selling techniques
prepared meals for customers
Outbound Selector
2010-2013
Auto Zone Distribution Center Danville, IL
Filled Company orders accurately
Trained new employees
Motivated team for increased production
Full Case Grocery Selector
2007-2010
McLane Midwest Danville, IL
Filled Company orders accurately
Motivated team for increased production
Trained new employees
Floated to other departments to ensure company production
Department Head Cashier
2006-2007
Hobby Lobby Danville, IL
Demonstrated technical skills related to the department
Implemented merchandising/sales directives to meet company guidelines
Trained and coached new employees
Communicated with all levels of staff including management
Executed the day-to-day operational functions of the department
Ordered stock for departments
Cashier
2003-2004
K’s Merchandise Danville, IL
Answered customers' questions, and provided information on procedures or policies.
Greeted customers entering establishments.
Issued receipts, refunds, credits, or changes due to customers.
Maintained clean and orderly checkout areas.
Processed merchandise returns and exchanges.
Resolved customer complaints
Stocked shelves, and mark prices on shelves and items.
References
Available upon request
Contact this candidate