Business Development Account Management

LASHANDRA ROBERTSON

**** ***** ******* ****** **. #5202 Lancaster, TX 75134

Phone: 214-***-**** Email: *******************@*****.***

SENIOR ACCOUNT/CLIENT RELATIONSHIP MANAGER

Solutions-focused professional possessing experience in driving the development and implementation of key account management strategies, revenue generating sales initiatives, new business development, relationship management and client success/services. Adept in leading high-impact business, sales and account strategies that maximize profit via the development of strategic objectives, goals and solutions designed to enhance competitiveness, spearhead growth, increase revenues and achieve net profit yields. Top performer with expertise in driving account management strategies and new account acquisition, negotiating contracts and ensuring the attainment of top-notch account servicing/performance.

Key Account Management

Relationship Management

Client/Customer Relations

Process Improvement

New Business Development

Client/Account Retention

Strategic Planning/Training

Team Building/Management

Revenue & Profit Growth

Account Servicing Strategy

Service Order Management

Contract Negotiations/Pricing

PROFESSIONAL EXPERIENCE

Adelman Travel & Expense 5/2016 - Present

A Business Process Outsource (BPO) company specializing in travel and expense management.

CLIENT SUCCESS MANAGER

Oversee the servicing, management and retention of a large client portfolio consisting of 200+ accounts with annual travel spend of $1M or less via the proactive engagement with clients on a regular to understand business needs and deliver high impact client management strategy for travel services at negotiated rates. Constantly encourage retention, satisfaction and growth, while determining evolving client requirements and expectations to provide solutions and increase customer lifetime value.

Work closely with customer accounts to assess client travel programs and make recommendations to improve customer satisfaction and maximize adoption and usability of Adelman services.

Oversee the onboarding, tracking and implementation processes for new/existing clients.

Coordinate and facilitate the training, guidance and mentoring of users in software, policies and procedures.

Create/deliver quarterly/annual program reviews/presentations to key stakeholders that include travel spend details, policy adherence, competitive trends and program enhancements.

Drive the consistent negotiation of low vendor rates to drive cost savings, while creating and implementing systems and procedures that ensure compliance.

Dawson Logistics 6/2013 - 4/2016

A leader in custom supply chains, emergency response logistics, warehousing and fulfillment.

ACCOUNT MANAGER

Managed all aspects of account management, sales and new business development with business clients and accounts in order to drive the promotion, marketing and sale of a full supply chain/transportation services portfolio to meet each account’s unique needs and challenges on a global level, while proactively identifying new sales opportunities and delivering solutions.

Proactively led the identification and development of new business, while working with a network of carriers and railroads across the US, Canada, and Mexico.

Cultivated/maintained relationships with carriers, vendors, and customers, while acting as a primary liaison between departments and the customer for better project coordination.

Engaged with clients to assess needs, educate them on all available services offered, and provide solutions to consistently meet their challenges.

Strategically targeted key accounts in various industries and promoted market awareness and visibility; prepared/delivered presentations, contracts and proposals.

Constantly increased revenue and prospected for new business, while building and maintaining business relationships, and remaining up to date on all market trends and competitors.

Devised and implemented sales and marketing plans/strategies; periodically reviewed and analyzed account expenditures to ensure accuracy and develop budget forecasts for upcoming projects.

Consistently built a strong pipeline for new revenue growth; maintained and grew existing accounts to identify and solicit new revenue growth opportunities.

Traveled to and visited client facilities to gather and analyze data, understand customer challenges and objectives, and help identify/resolve customer/carrier issues.

Minol USA 9/2008 - 5/2013

A leading provider of services for the multifamily, military, affordable and student housing industries, as well as municipalities and commercial properties.

CLIENT RELATIONS MANAGER

Engaged with assigned client accounts to proactively enhance program capabilities and processes, while managing all aspects of service management, driving utility billing and invoicing management processes, and assisting in expanding and maintaining services and accounts for various industries and government agencies.

Coordinated and facilitated staff trainings and webinars to help enable clients to work more efficiently with their residents, while also helping assigned clients manage their utility programs.

Led the planning, logistics, coordination and attendance of national tradeshows to promote services and build relationships with prospective and existing accounts.

Prepared test plans, data, and user documentation for customer billing system, while implementing electricity, gas and water conservation strategies.

Developed/refined growth strategies focused both on financial gain and customer satisfaction, while effectively communicating value proposition and addressing customer objectives/issues.

Gathered and analyzed data to deliver client-focused savings strategies and present ROI opportunities periodically to enhance client services and satisfaction.

Our Lady of the Lake University

Completed numerous courses towards a Bachelor of Science in Business Administration

LR

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