Robert Lauterbach

adxygr@r.postjobfree.com 818-***-**** www.linkedin.com/in/robertlauterbach

Professional Overview: Responsible for providing users and executives with accurate, efficient and personal one-on-one support for Mac and Windows environments, including, but not limited to: maintenance, installation, configuration, troubleshooting, maintaining, relocating and integration of third-party and in-house applications to solve issues and ensure optimal performance. Expertise in negotiating purchasing of new technology; training and explaining technology issues in easy-to- understand terms for individuals and groups as needed. Skills & Abilities

Microsoft Windows 10/11

MAC OS and iOS devices

Microsoft Office 365

Active Directory / Group Policy

Jamf Apple Management

VMWare

Remote Software

Adobe Creative Cloud

ConnectWise, ITGlue

Spiceworks, Service Now

Anti-Virus software

Cisco, and ShoreTel phones

VOIP, iPhone, Android Phones

Firewall/Router/Switches

Printer repair/maintenance

PACIFIC PALISADES CHARTER HIGH SCHOOL Pacific Palisades, CA Desktop / Helpdesk Support 2020-2023

• Provide individual support for students/teachers and administrators using PC and Mac’s with application, account, software and hardware issues.

• Supported parents remotely on how to access school sites, along with access, account and password issues.

• Managed all the Apple computers using Jamf Management Software and Apple MDM.

• Setup of new laptops, desktops, tablets, printers, phones and other hardware.

• Troubleshoot, diagnose and resolve network technical problems for Windows and Mac’s

• Setup and provide/run video/audio presentations in various rooms and auditoriums.

• Additional tasks and responsibilities as described in positions below BRENTWOOD SCHOOL Los Angeles, CA

Desktop / Helpdesk Support 2019 – 2020 Contract

• Helped students/teachers and administrators using PC and Mac’s with hardware and software issues.

• Setup of new equipment, including, laptops, desktops, printers and phones.

• Maintain inventory of computers and printer supplies.

• Provide equipment for video/audio presentations in various rooms and auditoriums (including night and weekend events).

• Additional tasks and responsibilities as described in positions below EZE Castle (MSP), Braille Institute, Rocketdyne Los Angeles, CA Desktop Support / System Administrator 2018 – 2019 Contract

• Support clients and executives using PC and Mac’s with hardware and software issues.

• Manage Windows domain and Office 365 Accounts for PC’s and Mac’s.

• Setup of new computers, printers, switches and hardware.

• Maintain tech support inventory and handle upgrades for old hardware.

• Travel to various client offices and using remote support. Robert Lauterbach

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TURNER TECHTRONICS (MSP) Century City, CA

Desktop Support / Help Desk Technician / System Administrator 2017 – 2018

• Support (Fox Studio) on site PC and Mac users, executives and studio talent with hardware and software issues.

• Manage Client Windows, Mac and Office 365 Accounts

• Setup new laptops (PC and MAC), desktops, printers, switches and hardware as requested.

• Maintain tech support inventory and handle upgrades and disposal of old hardware.

• Travel to various studio sites as the job requires and using remote support.

• Additional tasks and responsibilities as described in positions below ON TIME TECH (MSP), THE TECH CONSULTANTS (MSP) / BEN Group Los Angeles, CA Senior Desktop Support / System Administrator 2016 – 2017 Contract

• Manage user Windows, Mac and Office 365 Accounts

• Setup new laptops, desktops, printers, switches and hardware as requested.

• Maintain site inventory and handle upgrades for old hardware and disposal.

• Travel to various client sites as the job requires and using remote support.

• Additional tasks and responsibilities as described in positions below GOLDRICH & KEST Culver City, CA

Desktop Support / System Administrator 2002 – 2015

• Provide support for 550 users and executives with their PC and Mac desktop, and laptop issues.

• Troubleshoot, diagnose and resolve network technical problems for Windows and Mac’s

• Evaluate technology needs, upgrade systems and train employees. Coordinates networks, servers, E-mail and internet access in the corporate office, 125 remote locations and executive’s home offices.

• Perform basic system administration including; creating and disabling accounts for 550 offsite and local users in AD.

• Managing mailboxes in Microsoft Exchange Console following approved security access protocol, granting permissions, adding/removing/updating security groups and distribution lists; adding and removing workstations from domain as required.

• Develop budgets and deployed VOIP system in house and in remote locations.

• Manage and updated the ticket system in an efficient and timely manner; record, categorize, and prioritize all client requests based on current policies, procedures, and guidelines.

• Respond to requests for technical assistance by phone, email and/or using the Help Desk system and remote access systems.

• Develop and conduct training for system users on operating systems and other applications.

• Handled all price negotiations and purchasing of new computer, printers and networking equipment for the main office and 125 remote locations. References available upon request

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