Customer Service Call Center
Resume:
096*-***-**** Tower C, The Grove by Rockwell C* Rd., Pasig City
092*-***-**** ********************@*****.***
CARA MARIA E. VILLARAMA
CAREER
CONCENTRIX
OCTOBER 2020-APRIL 2021 TRANSITION ADVOCATE
(OPERATIONS SUPPORT)
TECHNICAL SUPPORT REPRESENTATIVE
CONCENTRIX
JULY 2019-OCTOBER 2020
HCL Hindustan
MAY 2019-JULY 2019 SENIOR CUSTOMER SERVICE EXECUTIVE TATA Consultancy Service
JANUARY 30, 2019-APRIL 2019
SENIOR BUSINESS PROCESS ANALYST
Linaheim Corporate Services
(AIR21)
JANUARY 3, 2019-JANUARY 29, 2019
BUSINESS DEVELOPMENT ANALYST
Convergys
MAY 2014-SEPTEMBER 2014 CUSTOMER SERVICE (TELSTRA) Convergys
MAY 2013-MAY 2014 CUSTOMER SERVICE (VIRGIN MOBILE) EMAPTA Versatile Services, Inc.
SEPTEMBER 2012-MAY 2013 CUSTOMER SERVICE /
SALES AND MARKETING
Corporate Apartments
International Inc. (StayPartner)
MARCH 2012-JULY 2012
ACCOUNT MANAGER
Linaheim Corporate Services, Inc.
(FedEx / Academy of
Developmental Logistics)
NOVEMBER 2010-MARCH 2011 MANAGEMENT TRAINEE
Timberland Sports and Nature
Club (Filinvest Land, Inc.)
MAY 2008-JANUARY 2010 DEPARTMENT HEAD (FRONT OFFICE MANAGER/DUTY MANAGER) PRE-
OPENING TEAM
Linaheim Corporate Services, Inc.
(FedEx / Academy of
Developmental Logistics)
MARCH 2011-MARCH 2012
EXECUTIVE ASSISTANT / TRAINER
PROGRAM READY TRAINER II
CONCENTRIX
APRIL 2021-AUGUST 2021
CONCENTRIX
AUGUST 2021-MAY 2022
CUSTOMER CARE OFFICER
R1 RCM
MAY 2022-PRESENT SENIOR ANALYST
SKILLS
Bachelor of Science, Major in Hotel and
Restaurant Management
1987-1991
1983-1987
UNIVERSITY OF STO. TOMAS (UST),
MANILA
ST. PAUL COLLEGE PASIG, PASIG
CITY
EDUCATION
Manila International Travel & Tours
DECEMBER 2006-JANUARY 2008 SALES SUPERVISOR
JULY 2006-DECEMBER 2006
Manila International Travel & Tours
COUNTER SALES EXECUTIVE
JULY 2005-DECEMBER 2005
Hilton Hotel, Los Angeles, California,
USA
FRONT OFFICE SUPERVISOR
OCTOBER 2004-MARCH 2005
Mountainview Mortgage (Outbound
Call Center) Los Angeles, California,
USA
MORTGAGE SALES STAFF
FEBRUARY 2004-SEPTEMBER 2004
globalstride (Outbound Call Center)
CALL CENTER AGENT
1995-2000
Fil-Estate Network, INC.
BRANCH SALES MANAGER
1994-1995
Shangri-La's EDSA Plaza Hotel
SALES ACCOUNT EXECUTIVE
1993-1994
Shangri-La's EDSA Plaza Hotel
GUEST RELATIONS OFFICER
1992-1993
Century Park Sheraton Hotel
SALES ACCOUNT EXECUTIVE
1991-1992
Century Park Sheraton Hotel
FRONT DESK STAFF
High School
1976-1983 ST. PAUL COLLEGE PASIG, PASIG
CITY
Grade School
International English Language Testing
System (IELTS)
Passed 2016
Timberland Sports and Nature
Club (Filinvest Land, Inc.)
JANUARY 2008-MAY 2008
MEMBERSHIP MANAGER
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