Customer Service Entry Level
Resume:
Joseph Davi
Cottonwood, CA *****
adxy9o@r.postjobfree.com
Summary
Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Experienced Correctional Staff with solid background in corrections and leadership talents. Understands and professionally applies regulations to manage inmate populations and maintain safety. Skilled in training and motivating staff to meet requirements.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Conflict Management
Officer Training
Job Assignments
Correctional Program Resources
Crowd Control
Security Procedures
Counseling Techniques
Inmate Movement Control
Rules of Conduct
Rehabilitation Programs
Active Listening
Training & Development
People Skills
Experience
February 2021 - October 2022
California Department of Corrections and Rehabilitation - Vacaville, CA
Correctional Sergeant
Conducted daily briefings to pass on pertinent info to oncoming shifts.
Communicated information regarding security, safety and operations through chain of command.
Diffused disruptive behavior by verbal interventions.
Briefed superiors of incidents and misconduct and recommended disciplinary actions.
Prepared written reports concerning inmate's misconduct.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Searched building and grounds, living quarters and work areas for contraband.
Supervised visitation and checked visitors for proper identification and contraband.
Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
Conducted urinalysis tests on staff and inmates to test for illicit drugs.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Coordinated shakedowns to locate and remove unauthorized items.
Inspected locks, window bars, doors and security systems to support escape prevention.
Conducted scheduled headcounts to verify presence of prisoners.
Settled disputes between inmates.
Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Conducted fire, safety and sanitation inspections.
Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Maintained order in building and on grounds of prison.
Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
Assigned inmates to open and appropriate housing units.
Supervised and made cell assignments.
January 2019 - February 2021
California Department of Corrections and Rehabilitation - Jamestown, CA
Correctional Sergeant
Conducted daily briefings to pass on pertinent info to oncoming shifts.
Communicated information regarding security, safety and operations through chain of command.
Diffused disruptive behavior by verbal interventions.
Briefed superiors of incidents and misconduct and recommended disciplinary actions.
Prepared written reports concerning inmate's misconduct.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Searched building and grounds, living quarters and work areas for contraband.
Supervised visitation and checked visitors for proper identification and contraband.
Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
Received and inspected mail and property from visitors on behalf of designated inmates.
Conducted urinalysis tests on staff and inmates to test for illicit drugs.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Coordinated shakedowns to locate and remove unauthorized items.
Inspected locks, window bars, doors and security systems to support escape prevention.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Conducted scheduled headcounts to verify presence of prisoners.
Settled disputes between inmates.
Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
Conducted fire, safety and sanitation inspections.
Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
April 2016 - January 2019
California Department of Corrections and Rehabilitation - Vacaville, CA
Correctional Sergeant
Conducted daily briefings to pass on pertinent info to oncoming shifts.
Communicated information regarding security, safety and operations through chain of command.
Briefed superiors of incidents and misconduct and recommended disciplinary actions.
Prepared written reports concerning inmate's misconduct.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Searched building and grounds, living quarters and work areas for contraband.
Supervised visitation and checked visitors for proper identification and contraband.
Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
Received and inspected mail and property from visitors on behalf of designated inmates.
Conducted urinalysis tests on staff and inmates to test for illicit drugs.
Issued security badges and passes to guests and visitors.
Monitored disciplinary and medical lockups every [Number] minutes.
August 2007 - April 2016
California Department of Corrections and Rehabilitation - San Quentin, Ca
Correctional Officer
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Detected potential threats and quickly defused conflicts.
Maintained clear and open communications with facility areas to support safe operations.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Applied non-violent response tools and physical restraint during problematic situations.
Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Instructed inmates on work detail and oversaw work-site transportation.
Education and Training
Vallejo Sr High Vallejo, CA
High School Diploma
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