Customer Service Quality Control

ANGELA MACHADO

**-**** ***** ****, ******

ON, N*K 0A6 226-***-****

E-mail: *****************@*****.***

Professional Summary

Motivated and detail-oriented professional with extensive experience in quality management and customer service over more than 15 years. Highly skilled in team management, process control, and statistical sampling plans. Strong communication and interpersonal skills, able to articulate complex issues to diverse audiences. Experienced in coordinating ISO certification and maintaining quality-related documentation. Committed to constant improvement and achieving site-wide goals. Fluent in English, Portuguese, and Spanish.

Skills

• Team management and leadership

• Excellent communication skills (verbal and written)

• Thoroughness and attention to detail

• Strong problem-solving and analytical skills

• Process control and statistical sampling plans

• Customer service-oriented mindset

• Excellent planner and coordinator

• Knowledge of medical device regulations and ISO/ANSI/FDA/MIL standards

• ERP system experience

Work History

Shamir Canada Aug, 2018 - Present

Quality Control Supervisor / Production Supervisor London - ON

• Lead quality control processes and manage production teams to ensure optimal production output

• Coordinate ISO certification and maintain quality-related documentation

• Monitor and address production issues, identifying areas for improvement

• Collaborate with other departments to establish quality and operational KPIs

• Maintain customer service goals, analyzing and addressing customer claims, warranties, and returns.

TMMC – Toyota Motors Manufactory Canada Mar, 2018 - Aug, 2018

Team Member Woodstock – ON

• Worked on the assembly line of the RAV4, learning new skills in a pressured environment.

Education

Bachelor of Science: Optometrist completed in 2015

UNC-Universidade do Contestado-Campus Universitário Concórdia Brazil

Optical Technician and Optometrist completed in 2004

CNNO Brazil

Additional Information

Leadership training

Able to communicate in Portuguese and Spanish.

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