Abilene, TX

May **** - Jun ****

Abilene, Texas

Mar 2002 - May 2014

Haskell, TX

May 1998

Jessica Sosa

Professional Summary

Seasoned customer service representative with more than 15 years of experience . Motivated leadership skills who enjoys meeting new people and engaging in new ideas and techniques for the betterment of our company/ business.Goal oriented and have strong organizational skills, proactive with responsibilities & deadlines. Develop positive relationships with customers to ensure their needs and business growth.

Skills

I enjoy providing great customer service and meeting new people. I'm bilingual and enjoy learning new things. Im a great team player, I am bilingual, I speak English and Spanish fluently. Computer literate, fax machines, telephones and great with numbers.

Experience

City of Abilene Water Utilities Environmental Laboratory Customer Service Administrative Office Secretary

Managed front office laboratory, assisted customers in office, via emails, & via phone. Invoice clients weekly & monthly for their services. Ensured customers were happy wit their services. Verified customers water/ wastewater samples for proper analysis, temperatures & pH levels. Maintained office files, records, data, log books, employee files, laboratory analysis log books, quality control binders and quality control methods. Maintained daily cash reports & log book. Managed daily customer receipt reports. Managed daily cash in/out report.

Sears Roebuck

Central Aisle Cashier Manager

Ensured customers were satisfied with their services. Managed 25 plus employees & created weekly schedules for cashiers & management staff. Trained/ coached employees on daily sales of credit card offers, protection agreement plans on merchandise, up sale techniques, trained associates on cash handling & register functions. Managed registers throughout the store & monthly over/shorts audit for all register tils & safe for entire store. Ordered product throughout the entire store. Yearly audits for the entire store.

Education

Haskell High School

High School Diploma: Diploma

317 Oxford street, Abilene, TX 79605

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Ph: 325-***-****